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Form of workJob Description
The Sales Lead Coordinator should be responsible for taking incoming customer inquiries relating to sales estimates and to follow up on open proposals provided by our Retail departments to convert proposals into sold work and maximize revenue stream for current clients. This is our suggested Sales Lead Coordinator job description.
Benefits:
Medical, Paid Time Off, Bonus opportunities
Suggested Primary responsibilities:
- Responsible for taking inbound calls from potential and current clients regarding inquiries related to sales products, converting 90% of interest calls into scheduled Sales Leads.
- Educates homeowners on products and service offerings and makes recommendations based on their needs.
- Follows up with customers after proposals have been provided to answer any outstanding questions and schedule additional sales visits or convert proposals into sold work.
- Assists customers by responding to emails and walking them through our website.
- Proactively drives marketing efforts to ensure each Home Plumbing Advisor receives two leads per day.
- Ensures direct mail and newspaper campaigns are correctly produced and distributed on time.
- Communicates all lead production and marketing needs to the Sales Manager.
- Conducts follow-up calls to clients who recently had service/maintenance performed to generate additional Sales Leads.
- Provides a daily report of sales and lead information to the Administrative Manager.
- Participates in all company-sponsored training classes.
- Maintains a professional image at all times by:
Wearing only Ben Franklin approved and provided apparel.
Following safety policies and procedures.
Abiding by ALL Ben Franklin standards of performance and code of ethics.
Maintaining a courteous demeanor with all customers and associates.
Maintaining company vehicle, ensuring cleanliness and organization, both inside and out.
Respecting the customers property.
Suggested Required knowledge, skills and abilities:
- 3 - 5 years of previous customer service experience.
- 1 - 2 years of previous telephone lead generation experience.
- Strong negotiation skills and the ability to communicate clearly in a positive, nurturing manner.
- Ability to explain complex topics clearly and concisely.
- Strong relationship-building and active listening skills, customer-focused and disciplined.
Suggested Educational/certification requirements:
- Computer proficiency including Microsoft Word and Excel.
- Valid drivers license and a clean driving record.
- GED or High School Diploma.
Suggested Preferred qualifications:
- Advanced Degree in a related field.
- General office setting and local travel.
- Extended work hours to include day and/or evening shifts.
- Ability to operate a personal computer and related equipment.
- Ability to sit for long prolonged periods of time
- Must have sufficient auditory functioning and visual acuity to operate computer-aided call management hardware, software, and communications equipment.
- Ability to work under stressful conditions and may be exposed to verbal and/or physical confrontations.
- Must be able to work extended hours, nights or weekends.
- Work assignments may be performed with or without reasonable accommodation to a known disability.
