Sales Development (Setter) Manager

Summary: 

We are an online education company that teaches people with zero business background or tech experience how to create & publish books that sell and make money. Publishing.com isn’t just for writers or authors, but for anyone who wants to increase their income. We are proud to share that Publishing.com was ranked #19 on the Inc. 5000 list of fastest growing private companies in America in 2023. We also have over 1,000 reviews on TrustPilot of customers sharing their experience with our programs.

Our grand vision is to become the one-stop shop for all your self-publishing needs. This year, we are making massive strides towards this vision by launching our Publishing.ai software - an AI powered writing assistant that helps you create better books faster, cheaper and easier than ever before.

About the Role:

The Sales Development Representative (Setter) Manager is responsible for supervising, coaching, and training all Setter Team Members as well as the day-to-day operations of the team. As a Setter Manager, you are responsible for improving and maintaining the Setter team's performance, productivity, and efficiency through implementing and maintaining current strategies, one-on-one coaching and performance management, as well as recruiting new team members, with the support  of the Sales Director. You should have an in-depth understanding of our program and all product offerings. You will be the liaison between the Setter Team and the Sales Director. Your primary goal is to keep the department running efficiently and profitably. Your primary KPI is the set rate for the Setter Team and the show rate for the second call with the closers.

Responsibilities:

• Supervise and coach Setter team, implementing new processes for enhanced performance.
• Foster positive team culture, emphasizing praise and support.
• Lead daily and weekly Setter team meetings.
• Provide ongoing coaching and new tools, and training.
• Track and manage Setter team statistics and data accurately.
• Ensure efficient lead management and CRM tool utilization.
• Oversee day-to-day efforts, promptly addressing challenges.
• Implement incentive schemes for high team performance.
• Contribute to organizational planning and strategies with the Sales Director.
• Identify automation opportunities, conduct weekly 1:1s, and maintain communication cycles.

Expected Results:

• Fully train and onboard all new Setters.
• Create weekly reporting cadence reflecting Setter team activity. 
• Maintain an 80-85% show rate to Set calls.
• Maintain a minimum 80% set rate.
• The Setter team feels supported and clearly understands their daily roles and responsibilities.
• All Setter Team members clearly understand and can adequately follow all internal communication cycles. 
• Customers have consistent and positive experiences with all members of the Setter team.
• Daily shadowing/coaching sessions with the team.
• Consistently meeting all deliverables to committed deadlines.

Qualifications: 

• Experience in sales management (1+ years) with large teams (30+)
• Experience in Remote High Ticket Sales (2+ years)
• Experience with G-Suite and Slack
• Experience with creating and managing Sales KPIs
• Able to pivot and adapt with a fast paced start-up environment
• Strong communicator with all levels of the Company
• Functioning computer/laptop and reliable workspace with internet connectivity

WHY PUBLISHING.COM?

• We are proud of our culture and care about it deeply—we live by our company values (1) Service that WOWs (2) Ultimate Team Player (3) Great Freakin’ Attitude (4) Billion Dollar Standards.
• Recently recognized as #19 on the Inc 5000's list of Fastest Growing Private Companies in America for 2023!
• We are a completely remote team located worldwide with 70+ employees, and last year generated over $50M in revenue - we are just getting started!
• Competitive pay depending on your profile, skills, and experience!
• We have all the fun perks you’d expect—flexible vacation policy, competitive vision, dental and health benefits, 401k plans, and team socials…yes, even remotely!
• We encourage learning, growth, and continuous improvement, so we always look for ways to help our staff grow. From monthly training to hiring mentors, we care about your personal growth! 

Publishing.com is dedicated to building diverse teams that fuel an authentic workplace and sense of belonging for each and every employee. We know applying for a job can be intimidating, please don't hesitate to reach out - we encourage everyone interested in joining us to apply.

Publishing.com LLC. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, disability, genetics, gender, sexual orientation, age, marital status, veteran status. In addition to federal law requirements, Publishing.com LLC. complies with applicable state and local laws governing nondiscrimination in employment in every location we have employees in. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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