Sales & Clinical Effectiveness Manager

Company Overview
Join us for an enriching journey with Outset, a trailblazing medical device company that is revolutionizing the field of dialysis. Our focus is to create one high performing team, obsessed with progress, in an atmosphere that is brimming with transformative opportunities. The heart of our mission is pioneering a groundbreaking technology that redefines the landscape of dialysis, streamlining complexity and cost, because patients deserve "better" now, not some day.
At Outset we're revolutionizing an industry and changing lives. We're impacting what the future of dialysis looks like by creating a first-of-its-kind technology in order to reduce the cost and complexity of dialysis. FDA cleared for use across care settings, from the hospital to the clinic to the home, the Tablo® Hemodialysis System harnesses modern technology for a new holistic approach to dialysis care. We're giving providers time back to focus on patient care. And we're giving patients the power to take control of their life and get back to enjoying the things they love.
Position Overview:
The Sales & Clinical Effectiveness Manager is responsible for maintaining, delivering, and iterating Sales & Clinical training programs to drive console and treatment revenue, Outset Sales Process, and best-in-class clinical acumen. This position will partner with relevant SMEs to execute training events and classes that align selling behaviors to business priorities. This role will work closely with both new hires and tenured sales representatives to drive efficacy and standardization of customer training workshops and general sales and clinical acumen. This individual will be adept at facilitating training classes, regional, and national meetings and partnering with key stakeholders to identify gaps and iterate programs to efficiently onboard and develop team members.
The ideal candidate should have dedicated experience in a sales training capacity: training clinical and/or sales representatives that sell, implement, and support capital equipment medical device programs.
Essential Job Functions and Responsibilities:

• Facilitates and iterates Outset's SET new hire program
  • Ensures effective onboarding activity completion, successful application of knowledge, and provides actionable insights
  • Aligns with key internal partners to identify outstanding training gaps
  • Creates and iterates new or updated eLearning courses in partnership with our internal design team
  • Drives adoption of Outset's Sales Process within the clinical and capital teams
  • Refines training content as needed per standardized documentation practices
• Executes ongoing training series as needed, including Clinical Competency Series and Competitive Edge Series
  • Partners with SMEs to develop and facilitate content across all sales functions
• Shadows sales teams, sales leaders, and customers to evaluate current training effectiveness and standardization
  • Completes standardized field rides to gain continuous insight into current behaviors vs desired state
  • Collects and disseminates best practices
  • Assesses clinical tools and provides actionable insight into refinement
  • Executes field-based clinical competency checks
• Develops and executes session content for National Sales Meetings
• Serve as a role model in terms of ability to apply core tools, customer training, and sales activities in the field that are aligned to business goals

Required Qualifications:

• Bachelor's degree
• 5+ years previous relevant work experience, preferably within Medical Device
• Demonstrated ability to manage training projects and initiatives with measurable outcomes
• Expertise in enabling sales teams through facilitation of product training, clinical training, and sales process
• Excellent communication skills, oral and written. The ability to present to various levels and sizes of groups within and outside of the organization.
• Track record of successful sales, sales and service training
• Must be self-motivated and detail-oriented,
• Must work well and thrive in a fast-paced environment
• Experienced in working with people with diverse backgrounds
• Travel is a requirement of this position and estimated to be between 30%-40%

Desired Qualifications:

• Excellent computer skills and is able to work in Microsoft Office
• Well-developed planning and project management skills.
• Startup experience preferred

National Salary Range
National Salary Range (Remote)
$110,000 - $136,000 USD
Company Culture
At Outset, we believe every person matters. Every Outsetter, every patient, every caregiver. Because we are here to create a revolution, and we believe in doing that by innovating everywhere with intelligent speed. Our team expects nothing less than our best display of strengths and skills, and we find joy in working together for a common goal. At Outset, we believe that curiosity, ingenuity and conviction in the power of technology will transform the lives of dialysis patients and providers.
And this doesn't happen by accident. It starts with our live onboarding program, Bold Beginnings, which serves as an incubator for cross-functional team-building, an immersion in Outset's history, jam-packed interactive sessions with executive leadership and a crash-course in the mission and purpose of what we do. It continues with our one-of-a-kind management program designed to build the best managers in the industry. In SPARK!, people managers across functions come together to master three pivotal conversations: 1) the priority conversation, 2) the performance conversation, and 3) the growth conversation. They do this in an environment that challenges, supports, and broadens mindsets.
We are fueled by the opportunity to give people their lives back. And we believe that it begins with YOU, our future Outsetter. At Outset, we've designed a professional world that our employees are honored and impassioned to belong to, one that offers challenge, the ability to collaborate with great people, and opportunities to build skill and expertise in a fulfilling career.
An opportunity at Outset Medical won't just be about finding a job. Our culture revolves around the principles of moving farther, faster, together, so working here feels like a masterclass in peak performance, for individuals and teams.
Benefits offered
Outset also offers the following benefits, in order to allow you to find a happy work life/blend and live a holistic life:

• Medical
• Dental
• Vision
• EAP/Mental Health
• Life Insurance/AD&D
• Short/Long Term Disability
• FSA (Dependent & Healthcare)
• HSA w/ Employer contribution
• Commuter Benefits
• 401K w/ company match
• ESPP - Including Cashless Participation
• Fertility benefits
• Wellness initiatives
• Legal Assistance
• Pet insurance
• Financial Advisement & Wellbeing
• Tuition Reimbursement
• Student Loan Payback
• Employee discounts
• Professional Development/Learning
• Collaboration Days (lunch onsite)
• Happy Hours/Karaoke
• PTO/Sick time
• Holidays + Volunteer Day

Privacy is important to us. Please review our Applicant Privacy Notice.
EQUAL EMPLOYMENT OPPORTUNITY STATEMENT
Outset Medical is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind on the basis of race, color, national origin, religion, gender, gender identity, sexual orientation, disability, genetic information, pregnancy, age, or any other protected status set forth in federal, state, or local laws. This policy applies to all employment practices within our organization.