Sales Associate/Customer Service

About us

The UPS Store is a small business in Orlando, FL. We are customer-centric, fast-paced, collaborative and our goal is to provide customers with efficient and effective service to exceed expectations while promoting products and services to meet their needs..

Our work environment includes:

• On-the-job training
• Flexible working hours
• Greet customers in a friendly manner; determine customer needs, and how to exceed their expectations.
• Deliver exceptional customer service through customer engagement and quality product delivery.
• Be knowledgeable of products and services offered and properly promote them to customers.
• Identify customer needs and offer additional services which could benefit them.
• Receive, sort and place mail in mailboxes accurately.
• Record all sales transactions completely and accurately in Point of Sale system.
• Pack contents for shipping using established procedures and products.
• Receive and prepare documents for printing.
• Operate all other software packages.
• Receive and process packages for shipping, including lifting and weighing packages, accessing shipment manifesting software, and generating labels. May require retrieving packages from customer's vehicle when requested.
• Process and document damaged shipments, late and lost package claims.
• Assist in merchandising the store, including: stocking shelves with product, ensuring clean and orderly appearance of product, informing appropriate personnel of inventory levels for re-ordering supplies.
• Perform end of day duties: reconciliation of cash, checks, money orders, credit cards, and all other transactions accurately and in accordance with company policy and procedure.
• Operate copiers, fax machines, binding equipment and all other office machines in a safe, efficient and productive manner. Help customers operate office machines located in retail area.
• General housekeeping duties.
• Other duties as assigned.

Education:

• High school or equivalent (Preferred)

Preferences:

• Microsoft Office Experience
• Spanish Speaker
• Customer Service Experience

Job Types: Full-time, Part-time

Pay: From $13.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Language:

• Spanish (Required)

Ability to Relocate:

• Orlando, FL 32837: Relocate before starting work (Required)

Work Location: In person