Sales Associate/Csr

Pool to Spa Services is a premier provider of pool and hot tub services, offering maintenance, repair, and retail solutions to our valued customers. With a commitment to excellence and a passion for enhancing leisure experiences, we've taken pride in delivering top-notch service and products to our community. Our retail showroom features a wide selection of pool and hot tub supplies, equipment, and accessories, including Bullfrog Spas, renowned for their quality and innovation. Our family business has served and grown in the valley for 31 years.

JOB PURPOSE

We are seeking a dynamic individual to join our team as a Customer Service Representative and Bullfrog Spas Salesperson at our retail store. This multifaceted role will involve providing exceptional customer service while also promoting and selling Bullfrog Spas to potential customers.

JOB DUTIES

• Welcome visitors by greeting them, in person or on the phone, assisting them with their pool, hot tub, and Bullfrog Spas needs
• Front office duties (phones, faxing, copying, filing, data entry). Process transactions accurately and efficiently using our point-of-sale system
• Creating service tickets, taking detailed notes of concerns, and quoting rates.
• Communicating with customers and vendors for special orders
• Full knowledge of chemicals and products sold in our store. Ability to instruct and explain the proper use of pool and spa chemicals. Make recommendations based on water test results. Training provided
• Opportunity for commissions through the sale of Bullfrog Spas once trained
• Demonstrate Bullfrog Spas features and benefits to customers, highlighting their unique advantages
• Guide customers through the sales process, from initial inquiry to final purchase, ensuring a positive experience
• Maintain a clean and organized store environment, including showroom displays and product demonstrations
• Stay updated on product knowledge, industry trends, and Bullfrog Spas promotions
• Handle customer inquiries, concerns, and complaints with professionalism and empathy
• Receiving inventory and shipments, restocking shelves, assisting customers with special orders

A good fit will be someone who can demonstrate they have:

• Great customer service with integrity
• Hard work ethic and efficiency
• Organized and detail oriented, thorough note taker and a good listener
• Team player, willing to help coworkers succeed
• Reliability in regards to job duties and work schedule. Work schedule is Monday through Friday, 8-5 with an hour lunch break. We are proudly closed on the weekends, so employees can enjoy personal and family time
• Can confidently/comfortably handle customer interactions in person and over the phone
• Someone who will take pride in providing our customers excellent and professional service
• Sales experience is preferred, but not required

How to Apply:
If you are passionate about pool and hot tub products and enjoy helping customers find the perfect solutions for their leisure needs, we want to hear from you! Please submit your resume and a cover letter detailing your relevant experience and why you would be a great fit for this position through indeed.

Join our team and help us deliver excellence while making a splash in the pool industry!

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work Location: In person