As a Sales Associate in a Lucid Studio, this entry level role’s primary focus will be to guide customers on their journey with Lucid. This role is pivotal in ensuring a seamless and personalized customer experience towards ownership. If you are achievement-oriented, thrive in goal-focused settings, and have exceptional relational skills, then you'll excel as a Lucid Sales Associate.
The Role
- Customer Engagement
- Needs Assessment: Effectively gauge customer needs through personalized interactions and insightful questioning.
- Product Expertise: Leverage your in-depth knowledge of Lucid products to offer tailored answers and solutions to customer inquiries.
- Customer Relationships: Build and nurture customer relationships to foster brand loyalty.
Sales Targets- Demand Fulfillment: Guide the customer through the ordering process of Lucid new vehicles.
- Goal-Oriented: Meet and exceed performance targets, linking sales with exceptional customer experiences.
- Pipeline Management: Maintain and build a robust sales pipeline through disciplined practices.
- CRM: Utilize CRM tools like Salesforce to track and manage customer interactions.
Communication & Presentation- Clear Communication: Use exceptional oral and written communication skills to deliver clear and relevant information.
- Active Listening: Employ active listening techniques to provide solutions that are genuinely helpful to customers.
- Learning: Develop skillsets through our training programs, mentorship and hands on experience.
Operational Tasks- Asset Management: Assume responsibility for Studio assets, including high-value test-drive vehicles.
- Time Management: Prioritize tasks to balance brand-building efforts with studio sales objectives.
- Test Drives: Coordinate and facilitate customer test drive experiences.
You Bring:
- 1+ year professional experience in a customer facing position; retail, luxury, or hospitality/food service strongly preferred. Automotive experience is a plus.
- Bachelor’s degree or equivalent work experience preferred. High school degree or GED required.
- Passionate about electric vehicles and the premium vehicle market.
- Exceptional communication skills, encompassing active listening, clear verbal articulation, and proficient written communication, ensuring effective and concise conveyance of information.
- Demonstrated ability to learn new skills, as well as retain product knowledge and develop an understanding of the competitive landscape in automotive
- Exceptional organizational and interpersonal skills.
- Capability to manage and respond effectively to customer feedback.
- A sense of urgency and a commitment to achieving company objectives.
- Availability to work flexible hours including weekends, evenings, and holidays.
- Must maintain a valid driver’s license and be able to obtain a DMV Salesperson License.
- Ability to coordinate and facilitate customer test drives
- Willingness to travel for on-boarding and training.
- Proficiency in English; knowledge of a secondary language is a plus.
- Microsoft Office, CRM tools (Salesforce preferred), and retail business systems user experience a plus.
- Physical capacity to stand for extended periods and perform tasks like twisting, bending, squatting, and reaching, with or without reasonable accommodation.
- AZ, GA, PA, IL - $22/hr + commission
- CA (Non-Bay Area), WA, MA, VA, FL - $23/hr + commission
- CA Bay Area - $26/hr + commission
Lucid maintains your privacy according to its Candidate Privacy Notice. If you are a California resident, please refer to our California Candidate Privacy Notice.