Sales Associate

Broome St. General Store hiring a team of Sales Associates for a new location in Waikiki.

ABOUT BROOME ST. GENERAL STORE:

What would happen if your favorite department store, corner bodega and neighborhood coffee shop had a baby? It might look something like the Broome St. General Store flagship in Los Angeles. A Luxury Convenience Shop cum cafe inspired by NYC, founded in L.A. and curated around the world.

For over a decade, this mixed-retail concept has filled its jewel-sized emporium in the L.A. creative class enclave of Silver Lake, with everything you need when life is happening. With a brand DNA focused on living the life of your dreams & A Mission: To Give You More Time Doing the Things That Matter Most; It’s no wonder their shops have become a destination, inspiration, and daily ritual for some of the world’s most inspiring creatives who just can’t live without the Luxury Convenience Broome St. General prides itself on.

The result is a one-stop shop filled with best-in-class goods across every category. Each meticulously selected and built from relationships with the world’s most respected brands, while cultivating independent makers of tomorrow. With an unsurpassed diversity of goods & makers rooted in value, design, inclusivity, transparency, and sustainability.

In the summer of 2020 we expanded, adding a 2nd location at the editorial darling, Platform in Culver City, California. Now our WOC-owned & Family-Operated Business is open in Honolulu, where our family resides. It’s an exciting time to join our Ohana as we put down roots and build our team in Hawaii.

ABOUT THE RETAIL SALES ASSOCIATE POSITION:
The Retail Sales Associate plays a pivotal role by serving as the face of our family-owned and operated brand. By providing excellent, high-touch customer service, practical product knowledge and creating a genuine, warm & welcoming atmosphere. The ability to build strong customer relationships, work with Honolulu’s international customer base, multi-task and work autonomously are critical. The Sales Associate will be expected to provide back-end support with our inventory management system and online fulfillment.

CORE RESPONSIBILITIES:

Customer Service

• Establish a superior level of customer rapport focused on building relationships, tailoring experience/offerings/selections to individual customer needs
• Acquiring and maintaining a high level of product knowledge through training & research
• Communicating about sales trends & customer feedback to manager & team
• Keeping our regular clientele informed of current and future merchandise offerings and special events

Store Operations:

• The ability to perform all store opening and closing duties consistently and efficiently
• Facilitate checkout process with accuracy and timeliness using Square POS
• Process shipments and online orders
• Ad hoc tasks and assistance with projects & special events as needed relevant to business priorities
• Assist with back-office tasks such as inventory audits

Sales Floor and Store Maintenance:

• Ensure products, fixtures and stock areas are clean, fresh, shoppable and safe
• Uphold high visual merchandising standards across all store departments
• Daily restocking

QUALIFICATIONS
-2-3 years of experience in a fast-paced, dynamic retail environment
-Experience with an electronic POS (Square) and understanding of inventory management systems.
-Excellent communication skills, a strong attention to detail balanced with "big picture" thinking and a high standard for excellence and pride in the work that you do
-Proficiency with cloud-based POS/Inventory Management Systems and Excel a strong plus.
-Availability on weekends, evenings and holidays

Fluency in Japanese, Mandarin, Korean a plus!

OUR IDEAL CANDIDATE IS SOMEONE WHO
-Is conscientious, dependable, motivated and takes pride in their work
-Displays a strong work ethic, positive attitude and integrity

-Has excellent organization and communication skills
-Thinks strategically with the ability to multi-task and prioritize business initiatives
-Has a strong attention to detail balanced with "big picture thinking"
-Receives and delivers feedback constructively
-Meets strict deadlines while managing multiple projects in an efficient and autonomous manner
-Demonstrates good judgment, common sense and knows how to troubleshoot
-Is excited to learn and be a part of a creative team and work with diverse levels of personnel in a fast paced, multi-functional environment
-Understands and upholds our brand integrity and identity in and out of the workplace

BENEFITS INCLUDE:
Health Insurance, Employee Discount & Samples, Annual Merit-Based Bonus

*WOC Owned*
Positive, Inspiring work environment: ✅
Growth Opportunities: ✅

Job Types: Full-time, Part-time

Pay: $18.00 - $20.00 per hour

Expected hours: 12 – 20 per week

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Work Location: In person