Sales Associate

Job Title: Sales Associate
Reports To: Store Manager, Assistant Manager
Pending FLSA Status: Non-Exempt
Travel: Occasional travel may be needed

SUMMARY

Upholds the Core Values as set forth by Laskowski Ace Hardware. Primary responsibility for all positions is to Amaze Every Customer Every Time. The Sales Associates are responsible for engaging with customers, determining their needs and ensure those needs are met. Helping in the aisle is just the beginning! As an Ace team member, we embrace and appreciate gratitude, integrity and humility.

REQUIRED KNOWLEDGE,

Skills and Abilities

• Customer satisfaction-oriented
• Attention to detail
• Solid team player with excellent interpersonal skills with a strong willingness to learn
• Bilingual (Spanish) verbal and written communication skills a plus
• At least 18 years old
• Ability to lift at least 50lbs
• Excellent problem-solving skills
• Knowledge of company systems and procedures
• Positive attitude

The essential duties and responsibilities will include the following. Other

tasks may be requested by management.

• Greet and offer assistance to customers as soon as you encounter them.
• Always be polite and attentive to customers. Make eye contact and smile. Do not avoid customers.
• Assist customers with finding products in assigned departments, or storewide, and provide needed advice or information. Inform managers of products customers are asking for that we do not carry.
• Watch for shoplifters and act, in line with company policy, that will discourage shoplifting. Excellent customer service and interaction prevents shoplifting.
• Provide the best possible experience for Every Customer, Every Time by being helpful, knowledgeable, and friendly. Follow the S.A.L.E.S process.
• Always wear your radio and headset to effectively communicate with other associates or management. Must have on your name tag, clean vest or Ace labeled attire at all times.
• Solve problems and propose solutions to customers.
• Maintain awareness of weekly and monthly sales/advertisements to inform customers about special sales.
• Make price changes on merchandise according to price change sheets designated by Management team.
• Remove sale prices and promotional displays, etc and post current promotional signage.
• Assist customers with the handling of large or heavy items as well as outdoor carryout orders.
• Screen repair, cut pipe, glass, shades, make keys, filling propane, mixing paint etc. may be required.
• Assist customers with complaints unless they require a manager.
• Review and follow company policies and procedures.
• Cooperate with others and work well as part of a retail team.
• Attend store meetings, training sessions, etc. arranged by the company.
• Provide and accept constructive suggestions and instructions.
• Fronting, stocking, and merchandising products.
• Lift, move and handle boxes of merchandise/fixtures throughout the store.
• Help maintain a clean and safe work environment.
• Knowledge of retail hardware products along with a willingness to learn.
• Promote Ace Rewards and Lurie Children’s Hospital campaigns.
• Grow and support our business customer partnerships.
• Help unload incoming trucks and put away merchandise (as arranged by management).
• Maintain your assigned department: Keep clean, organized and fully stocked.
• Routinely verify inventory accuracy and assist in making necessary corrections and let management know right away of any discrepancies.