Sales Associate – Cycle Works

Sales Associate – Cycle Works

Job title: Sales Associate

Location: Lawrence, KS

Terms: Part-time and full-time positions, year-round and seasonal

Pay: $13-20 per hour depending upon experience, for up to 40 hours per week, may include bonuses for performance

Requirements: May require work on Saturdays. Store hours are 10 AM – 6 PM, Tuesday through Saturday.

About us: Cycle Works has been selling and repairing bicycles in the Lawrence community for the past 50 years and in 2024, will transition to new ownership (Keith Muller, currently of CycleFix). We are looking for employees who will provide top-notch customer service in a fast-paced, flexible, and friendly environment.

We offer competitive pay, flexible scheduling, robust training on our products and systems, employee discounts, and after an introductory period, two weeks of paid time off. We plan to grow the store and will offer training, growth opportunities, and incentives for staff who can help us expand, especially through marketing and communications.

About the role: Sales Associates work with customers to help them find the perfect bikes and accessories for their needs. They listen to understand, recommend products, and build relationships with existing and new customers.

Responsibilities: ● Communicates and builds relationships with customers and the cycling community in eastern Kansas.

● Has a strong understanding of the products we carry, which are primarily gravel bikes, road bikes, and e-bikes, as well as commuters, cruisers, and kids’ bikes, and accessories. We provide training on our products!

● Listens to customers and asks questions to understand their needs, recommends products to fit those needs, and clearly communicates the value of those products.

● Collaborates with team to achieve store sales goals.

● Responds to customer inquiries within 1 business day and tracks customer interactions in our customer relationship management system.

● Handle customer inquiries and resolve any issues or complaints in a professional manner.

● Handles money and uses point-of-sale system (Lightspeed) to process transactions.

● Assists with keeping the store in great shape, e.g. stocking displays, putting merchandise away, basic cleaning, closing out the till.

● May occasionally work or table at local and regional events.

Candidate ● 3-5 years of experience providing outstanding service to the public

requirements: in a sales or service role.

● Experience contributing to a team and in creating an inclusive, welcoming environment.

● Experience with standard office software (browsers, email, word processing, e.g.) is necessary; experience with a point-of-sale system is a plus.

● Experience with bicycles is a plus; enthusiasm for riding them and learning about our products and local cycling routes is even better.

How to apply

To apply, email a copy of your resume to jtrucano@kscycleworks.com by January 15, 2024 and include a few sentences about why you’re interested.

Interviews will be in late January and new hires will begin in early to mid-February of 2024.

Job Types: Full-time, Part-time, Seasonal

Pay: $13.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Shift:

• 8 hour shift

Work Location: In person