Sales Associate

Want more than just a job? Join Forever 21’s Retail Operations Team and showcase your fashion retail skills while working with our exceptional retail staff!

Job Purpose:

The Sales Associate position will be responsible for aiding in providing an exciting and enjoyable customer experiences. Sales associates will provide service through customers by sharing brand knowledge, offering personal shopping guidance and creating an overall amazing shopping experience. The Brand Ambassador will be the driver in customer satisfaction and maintaining a customer first mentality.

Knowledge, Skills, and Qualifications:

• Must be energetic and charismatic
• Must have superior communication, organizational and time management skills
• Must have excellent interpersonal skills and be able to act with integrity and business maturity to ensure that all business is conducted without bias or prejudice
• Must be able to complete sales transactions in POS register system
• Must to able to work under close supervision and comprehend detailed instruction
• Must be able to spend up to 100% of the working time standing and walking
• Must be available to work a flexible schedule to meet the needs of the business, which may include closing, weekend, and holiday shifts
• Must be able to lift and carry up to 50 lbs., perform frequent standing, walking, repetitive finger, hand and wrist motions, as well as bending, stooping, reaching, squatting, kneeling, pushing, pulling, climbing ladders, and work with cleaning chemicals
• A high school diploma or equivalent is preferred
• Minimum of one year of retail sales experience preferred and previous cash handling experience preferred

Job Requirements

Deliverables:

• Consistently creates a welcoming environment and experience for the customer by always maintaining a customer first mentality
• Quickly responds to customer inquiries and needs
• Demonstrates a can-do attitude and proactively seeks opportunities to deliver exceptional customer service
• Follows the Company’s Customer FIRST model (Friendly Greeting, Identifying Needs, Responding, Suggesting & Styling and Thanking)
• Adaptable to a fast-paced environment and capable of managing multiple tasks at once
• Understands and uses basic selling skills to engage with customer and provide knowledge of the brand
• Ensures great customer service by assisting in location, availability and selection of merchandise
• Introduces customer to loyalty and maintain daily credit card application goals
• Maintains store selling floor, fitting rooms, visual displays, presentation and conditions
• Assists in daily store recovery, before, during or after store opening hours
• Promotes current sales and promotions to customers, including pricing of merchandise
• Adheres to company policies, procedures, and loss prevention practices
• Shares feedback and ideas with management that will help improve the processes in the store
• Completes sales transactions and maintain proper accountability at registers
• Processes merchandise returns and exchanges courteously and under company guidelines
• Supports all management, visuals, and sales team at all times. Provides support in all cross functional departments, including but not limited to, store maintenance

Job Type: Part-time

Pay: From $16.50 per hour

Benefits:

• 401(k) matching
• Employee discount
• Flexible schedule

Shift:

• Day shift
• Evening shift
• Morning shift
• Night shift

Weekly day range:

• Weekends as needed

Work Location: In person