Address
Form of workSUMMARY
Receive, investigate and respond to all customer inquiries regarding sales leads, customers, dealers, Original Equipment Manufacturers, shipments, products and complaints. Input phone/fax quote requests & orders and relative data into the computer by performing the following duties:
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Initiates sales process via phone calls, e-mail, direct mailings, and fax to generate revenue.
- Collaborates with marketing, support staff and production/installation process to facilitate customer goals of end product.
- Supports strategic sales plans IAW established Goals and Objectives.
- Assists in sales forecasting activities and sets performance goals accordingly.
- Supports market analysis to determine customer needs and pricing.
- Assists in preparation of periodic sales reports and market analysis for presentation to management.
- Monitors the activities and products of the competition.
- Talk with customers by phone concerning quote requests & orders, returns, shipments and products.
- Receive and enter phone and fax orders.
- Assist the shipping department by calling customers when necessary to advise shipments delay and/or information to process orders.
- Conduct or assist in surveys as needed for market development and feedback.
- Initiate file maintenance for corrections to computer’s customer file and PBI database.
- Handle dissatisfied customers in a professional manner.
SUPERVISORY RESPONSIBILITIES
There are no supervisor responsibilities with this position.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
High School Diploma or 3-5 years experience in direct sales.
COMPUTER SKILLS
Microsoft Windows, Word, Excel, Outlook, Filemaker Pro, Spreadsheets, AutoCAD, Graphs and E-mail
LANGUAGE SKILLS
Ability to read and comprehend complex instructions, correspondence and memos in the English language. Must possess an eloquence of diction and articulate instructions to other employees and customers with proper voice and grammar.
MATHEMATICAL SKILLS
Ability to add, subtract two digit numbers and to multiply and divide with 10's and 100's.
Ability to perform these operations using units of American money, weights and measurements.
REASONING ABILITY
Ability to apply common sense understanding to carry out complex instructions.
Ability to discern when other parties need to be involved in validating priorities.
CERTIFICATES, LICENSES, REGISTRATIONS
None
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
