Sales and Catering Associate

Summary

Old Edwards Inn and Spa, a Four-Star luxury resort in the mountains of Western North Carolina, is seeking a Sales and Catering Associate. If you have the skills, experience, passion, and demeanor to serve as part of an award-winning guest-services team in a world-class luxury hospitality environment, you could be a candidate for this position.

If you love positively impacting people's lives with your warmth, caring, and genuine passion for serving others, then you would be a great fit with our team. Candidates should have demonstrated experience in handling themselves in a high-end hospitality environment. The perfect candidate displays a demeanor of calm control throughout any situation and prides themselves on smoothly, discreetly, and efficiently handling challenges, while making the guests feel like they are the center of your world. If you pride yourself on reading people and tailoring your communication style and demeanor to match what they need when they arrive and throughout their stay, then Old Edwards might be the perfect environment for you.

Responsibilities

• Excellent people skills and comfortable working in front of groups and on the phone with clients
• Meeting or exceeding personal goals set forth by the Director of Sales
• Work with the team to meet or exceed the budgeted annual sales goal
• Act as a liaison between the client and the property; coordinating with each department as to their specific role for the events scheduled
• Respond to clients, vendors, and staff needs in a courteous, professional time frame and manner.
• Responsible for the effective review, planning, communication, coordination, and execution of contractual terms, i.e., B.E.O.'s, resumes, and reports of all assigned files in compliance with all checklists, standards, and policies
• Have an outstanding ability to self-manage and prioritize workload
• Responsible for maintenance, retention, and enhancement of revenue management for the group, including room block management, meeting room rental and food and beverage minimums and fees, incremental and affiliate revenue streams, performance damages, and mastering all billing processes
• Schedule and participate in and conduct pre-conference meetings and post-event master account review meetings with appropriate staff and clients
• Ability to manage the assigned workload to not only handle typical file planning activities for future meetings/events but simultaneously and successfully handle groups that have catering, activity, and accommodation needs
• Utilize Amadeus Advance Module, all software systems to process accounts, bookings, meeting space requirements, banquet event orders, and enter activities
• Provide information concerning various amenities and off-site attractions to clients
• Plan and conduct site visits and planning meetings for definite groups
• Have a creative aesthetic and overview to be able to meet the client's needs
• Be a participative member of the team by being involved in projects, committees, and task forces by providing input and suggestions within the structure of the company
• Be proactive with incidents and issues, ensuring immediate resolution with clients, guests, and fellow employees
• Adhere to regulatory, departmental, and company policies in an ethical manner
• Exhibit sound decision-making, motivation, high morale, and professional behaviors
• Demonstrate high levels of quality service and service skills consistently both with internal and external clients
• Conduct special projects when asked and finish on the assigned deadline
• Maintain the required confidential nature of any situation
• Must be willing and able to work a flexible schedule and pitch in whenever needed. The position includes working weekends, early mornings, evenings, and some Holidays.

• High school diploma/ G.E.D required 4-year degree preferred
• Current and valid driver's license
• Ability to work as a team while also capable of working independently and taking initiative
• Two to three years’ experience in catering or sales preferred
• Must have intermediate skills with Microsoft Office products; Word, Excel, PowerPoint, and Outlook, Adobe products preferred.
• Familiarity with Delphi preferred
• Proven excellent oral and written communication skills
• Professional appearance, positive attitude, and exceptional guest service presence
• Courteous and professional telephone and guest service skills
• Ability to work under pressure, handle multiple tasks, and meet deadlines
• Organization, time management skills, and the ability to prioritize