Sales And Cashier Associate

Reports toAssistant Manager and Store Manager

Shift: Varies

FLSA: Non-Exempt

Position Summary

The primary responsibility for all positions with McCaffety Ace Hardware of Gastoniais to “Amaze Every Customer Every Time” and uphold the Core Values as determined by the management team. Floor associates are responsible for engaging the customer, determining their needs and projecting requirements. Offering good Customer Service is a TOP PRIORITY!

• Nothing is more important than assisting a customer and making sure he/she is totally satisfied with their shopping experience. Thank the customer for shopping at Mccaffety Ace Hardware every time you have an encounter. Demonstrate the S.A.L.E.S. process: S=Start A Conversation A=Ask Questions and Listen L=Layout Options and Recommend Best Fit E=Extra Items S= Strengthen the Relationship

Essential Duties and Responsibilities

• Provide prompt and courteous customer service.
• Precisely and accurately handle money, checks, and other types of payment received for product sold including processing refunds and/or issuing in store merchandise credit to customers for returned merchandise.
• Perform credit card transactions, manufacturer coupon redemption, personal check acceptance, vendor check-in transactions in accordance with company standards and policies and practices.
• Verify the accuracy of the cash drawer at the beginning and end of each shift, and immediately notify your manager on duty of any inaccuracies.
• Be knowledgeable and actively participate in all sales promotions and other campaigns.
• Practice suggestive selling and build customer relations.
• Be aware of sales goals and performance against those goals.
• Review and adhere to all city, county, state, and federal laws affecting store operations.
• Maintain a neat personal appearance and wear company uniform and nametag at all times.
• Address customer complaints in a positive manner. Document complaints for follow-up by Store Manager when necessary.
• Ensure that your work area is free of litter and spills and that all equipment is sanitized and free of dirt, as well as ensuring that all equipment is in working condition.
• Face front and dust merchandise near register area.
• Follow company policies and procedures for all transactions.
• Engages the customer to ensure that they are receiving all the benefits of being an ACE Rewards member and actively seeking participation from them.
• Review and adhere to store safety/emergency procedures – critical telephone numbers and incident reporting forms and protocol.
• Perform regular cleaning of counter surfaces, store equipment, restrooms and other duties as assigned.

Additional Duties

• Help unload incoming trucks and put away merchandise (as arranged by management). Maintain your assigned department: Keep clean, organized, and fully stocked.
• Execute the daily operational, day-to-day goals and priorities assigned by store management displaying a “Speed is Life” attitude. Move with a sense of urgency while paying attention to the details.
• Cooperate with others and work well as part of a retail team, for example actively participate in daily huddle meetings, share ideas for improvement with management.
• Remove promotional bin tags from displays, and price tags as required following sales events, flyers, etc.
• Restock merchandise displays as needed, watch end caps and side wings.
• Handle special orders for all non-stock items. It always takes two associates to say “No.” Never tell a customer no without checking with a floor manager, assistant manager or store manager.
• Watch for shoplifters. By offering excellent customer service and customer interaction that will prevent most shoplifting. Your safety is always top priority so never fight, touch, or chase a shoplifter. Call management immediately for assistance and next steps.
• Provide the best possible experience for Every Customer, Every Time by being helpful, knowledgeable, and friendly.
• When you are not with a customer or cleaning, stand in a main aisle to get the best view of customers coming into your department. Walk up and down the main aisles to be sure customers are being assisted in all departments. Avoid personal conversations with co-workers on the floor.
• Serve Customers in assigned departments, or storewide, and provide needed advice or information, greet customers as soon as you encounter them.
• Actively participate in store communication and initiatives (e.g., Communication Board, Daily Huddle, store contests, etc.)
• Assist Customers with simple complaints/concerns; get a manager involved with problems as needed.
• Use the Five Foot Rule – greet and/or acknowledge all customers within five feet of you all the time.
• Always be polite and attentive to customers. Make eye contact and smile. Do not avoid customers.
• Promote the Ace Rewards program to all customers, describe the Ace Helpful Promise(s) and use the Magic Question.
• Maintain awareness of all promotions and advertisement so you can tell customers about special sales.
• Always wear your radio and headset in order to effectively communicate with other associates or management.
• Assist customers with large or heavy items as needed.
• Offer customers a red basket for their shopping use.
• Assist in the training and development of peers.

Required Knowledge, Skills and Abilities

• Able to communicate professionally with customers and team members
• Skilled at providing prompt, friendly and attentive customer service
• Strong organizational skills with a passion for details
• Willing to learn all areas of the store and help train others
• Proven track record of being a team player
• Knowledge and experience of various departments is strongly desired.
• A continuous pattern of regular and prompt attendance is required.
• Availability must be flexible including evenings, weekends and holidays.

Physical Requirements

The minimum physical requirements for this position include:

• Ability to stand for an extended period of time, walk, reach, and bend to perform job duties
• Move and handle merchandise up to 40 pounds, and fixtures throughout the store, which entails lifting and perform all functions as set forth.
• Unload the trucks using a pallet jack or by hand with the supervision of the store manager and/or assistant store manager.
• Load green totes on carts/uboats and sort them to the home location.
• Use of a ladder for stocking, working backstock or getting merchandise for a customer.
• Job responsibilities may change based on the needs of the business.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate occasionally works near moving mechanical parts. The associate may work near outside weather conditions. The noise level in the work environment is usually moderate.

Job Types: Full-time, Part-time

Pay: $10.00 - $15.00 per hour

Expected hours: 20 – 40 per week

Benefits:

• Flexible schedule

Shift:

• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Ability to Commute:

• Gastonia, NC 28056 (Required)

Ability to Relocate:

• Gastonia, NC 28056: Relocate before starting work (Required)

Work Location: In person