Safety & Subrogation Administrator

Process incoming Safety related mail, review incoming faxes related to manual Motor Vehicle Record (MVR) requests and manage submission of requests through Fleetview tool. Manage all non-electronic MVR Authorization and requests for MVR data via mail process. Submit denial loss auto claims to vendor for Arbitration recovery attempt. Request police reports through vendor as needed. Manage adverse party payment claims to completion.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Safety

• Review all in-coming mail; sorting manual state paperwork and non-electronic MVR Authorizations.
• Manage all incoming faxes; review the fax, code the file and request an MVR through Fleetview tool
• Receive inbound Safety related calls from Driver Services, drivers, Account Team, and clients. Identify and explain processes, relay concerns/issues to Safety Specialists
• Manage process for sending drivers copies of Motor vehicle Record checks, Policy and MVR Authorization sign- offs.
• Assign training adhoc to drivers, upon request
• Explain process to drivers related to password concerns
• Explain process to drivers when additional information is needed to process and MVR request
• Other duties as assigned

Subrogation

• Request police reports from vendor as needed for Subrogation recovery
• Contact police jurisdictions to verify case numbers and obtain process for requesting the police report
• Mailing Subrogation recovery demands for team as needed

-This will include understanding the special paperwork that is sent with recoverydemands.

• Report auto claims to adverse insurance carriers to continue recovery process when needed
• Review and manage the Other Party payments folders for team and set letters/follow-up as needed
• Send claims to collection vendor as needed
• Follow up on arbitrations that are outstanding with no resolution
• File Arbitration on Diminished Value/Loss of Use/Denied claims that are pending with DV/Arb vendor where the client is a member
• Other duties as assigned

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Must be organized and possess solid time management skills
• Effectively manage day-to- day responsibilities

EDUCATION and/or EXPERIENCE

• Understanding of accident damage recovery process preferable
• PC familiarity, including, but not limited to Windows environment
• High School diploma or equivalent
• One to two years of customer service experience preferred.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The position requires the individual to spend long periods of the time working on a PC while sitting at a desk.
• Able to communicate verbally and written
• Some phone work