Routing Logic And Queue Manager

Job Title: Routing Logic and Queue Manager 

Reports To:  Director of Pre-Production

Function: Pre-Production

Department:   Pre-Production

FLSA Status (for US only) - Exempt

Category: Manager

Location: Lewisville, TX

Travel: As needed

Prepared By: HR

Approved Date:

SUMMARY:

The Routing Logic and Queue Manager will provide support to operations management for the routing RX work and Queue standardization in the USA, CAN, and MEX HOYA lab network.  This individual will partner closely with multiple departments including but not limited to Operations, Customer Service, Engineering, Product Management, and IT departments.

THE MAIN RESPONSIBILITIES INCLUDE:

• Managing and improving existing Routing Logic.
• Create new logic based on product updates and or updated lab processes.
• Run/verify routing audits for USA, CAN and Mex HOYA lab network to confirm proper logic.
• Review and update existing Combobulator queues to standardize network for USA, Canada and MEX.
• Help push out new DVI queue initiatives with documentation.
• Communicate with multiple laboratories to aid in coverage planning.
• Recognize trends in data and notify team and management.
• Communicate effectively to both internal and external customers through written correspondence, email, and phone.
• Special assignments or projects as assigned by management.
• Other duties as assigned.

COMPETENCIES:

To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving - Identifies and resolves problems in a timely manner.  Gathers and analyzes information skillfully.  Develops alternative solutions.  Works well in group problem solving situations.  Uses reason even when dealing with emotional topics.

• Customer Service - Manages difficult or emotional customer situations.  Responds promptly to customer needs.  Solicits customer feedback to improve service.  Responds to requests for service and assistance. Meets commitments.

• Interpersonal Skills - Focuses on solving conflict, not blaming.  Maintains confidentiality.  Listens to others without interrupting.  Keeps emotions under control.  Remains open to others' ideas and tries new things.

• Oral Communication - Speaks clearly and persuasively in positive or negative situations.  Listens and gets clarification.  Responds well to questions.  Participates in meetings.

• Teamwork - Balances team and individual responsibilities.  Exhibits objectivity and openness to others' views.  Gives and welcomes feedback.  Contributes to building a positive team spirit.  Able to build morale and group commitments to goals and objectives.  Supports everyone's efforts to succeed. Ability to give proper and proportionate recognition for results received from deserving employees.
• Delegation - Has a daily plan of action with clearly communicated goals and expectations. Delegates work assignments.  Matches the responsibility to the person.  Gives authority to work independently.  Sets expectations and monitors delegated activities.  Provides recognition for results.
• Leadership - Exhibits confidence in self and others.  Inspires and motivates others to perform well. Effectively influences actions and opinions of others.  Accepts feedback from others.  Gives appropriate recognition to others.
• Managing People - Includes staff in planning, decision-making, facilitating, and process improvement. Takes responsibility for subordinates' activities.  Makes self available to staff.  Provides regular performance feedback.  Develops subordinates' skills and encourages growth.  Solicits and applies customer feedback (internal and external).  Fosters quality focus in others.  Improves processes, products, and services.  Continually works to improve supervisory skills.
• Quality Management - Looks for ways to improve and promote quality.  Demonstrates accuracy and thoroughness.
• Business Acumen - Understands business implications of decisions.  Displays orientation to profitability. Demonstrates knowledge of market and competition.  Aligns work with strategic goals.
• Diversity - Shows respect and sensitivity for cultural differences.  Educates others on the value of diversity. Promotes a harassment-free environment.  Builds a diverse workforce.
• Ethics - Treats people with respect.  Keeps commitments.  Inspires the trust of others.  Works with integrity and ethically.  Upholds organizational values.
• Organizational Support - Follows policies and procedures.  Completes administrative tasks correctly and on time.  Supports organization's goals and values.  Benefits organization through outside activities. Supports affirmative action and respects diversity.

EDUCATION & QUALIFICATIONS:

• High School diploma required, college degree helpful (A.A, + degree or equivalent).
• DVI experience preferred.
• Minimum of three to five years' work in an Optical Lab environment.
• Able to use Microsoft Office: Microsoft Word, Excel, and PowerPoint
• Analytical, proactive problem-solving skills:  techniques to identify and resolve issues in a timely manner, gathers and analyzes information skillfully.
• Accountability:  Ability to accept responsibility and be accountable for actions and conduct.
• Confidentiality: always maintains confidentiality with proprietary information, internal and external communication.
• Team oriented:  Positive and professional, able to show consideration for and maintain good working relations with co-workers and remains open to others' ideas, and exhibits willingness to try new things.
• Strong communication skills: both written and verbal with demonstrated creativity about work.
• Exceptional organization skills: using systematic methods to perform work and creativity to recommend or create new work methods or procedures.
• Ability to multi-task: able to complete simultaneous projects and responsibilities with extreme attention to detail according to required timelines and deadlines.
• Ability to work overtime as needed.
• Ability to lift up to 25 pounds.

NON-EXCLUSIVE:

The duties outlined in this document are not limited to what is presented and are not exclusive.  You may be asked from time to time to perform additional duties by your supervisor.