Round Rock Isd. - Police Dispatch Supervisor

POLICE DISPATCH SUPERVISOR2023-2024 SCHOOL YEAR8 HOURS PER DAY260 DAY SERVICE CALENDARENTRY QUALIFICATIONS:

High school diploma or equivalent and four years of full-time job-related experience as an Emergency Communications Operator or related experience plus two years as a supervisor of public safety personnel. Advanced Telecommunicator Certification or out of state equivalent. Must be able to obtain TCIC/NCIC certifications within six (6) months of employment. Must be able to obtain TCOLE Telecommunicator License within one (1) month of employment if out of state. Possession of a valid Class C Texas Driver’s License or ability to obtain within six (6) months.

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JOB DESCRIPTION:

BASIC FUNCTION & RESPONSIBILITY:

Manage the performance of the Police Communications dispatching services and support staff within the Police Operations Unit. Ensure service levels are established and achieved; ensure assigned staff is meeting defined metrics/benchmarks standards and processes are followed. Plan, assign, and supervise the work of others.

CHARACTERISTIC DUTIES & RESPONSIBILITIES:

The essential functions, pursuant to the American with Disabilities Act, may include the characteristic duties, responsibilities, knowledge, skills, and abilities noted herein, however, this is not a comprehensive listing of all functions and tasks performed by positions found in this job description.

Support of Administrative, Fiscal and/or Facilities Functions:

• Oversee incidents, call taking, dispatching and field coordination of emergency response operations.
• Ensure phone lists and call lists are accurate.
• Review record entries and validates records on a monthly basis.
• Perform routine equipment and systems checks, reporting equipment and software problems as they arise.
• Perform computer-assisted and manual record checks for officers on individuals, locations, vehicles and other property, verifying warrants, suspended or expired license, and reports of stolen property with the originating agency.
• Help with the implementation of processes and procedures in support of Police Operations.
• Help with the establishment of goals and objectives, develop and approve schedules, priorities, best practices and standards for achieving goals and manage evaluation activities.
• Knowledge to help with coordinating urgent support issues and act as an escalation point for incidents or requests.
• Determine root causes of issues or problems and communicate appropriately to internal and external stakeholders.
• Answer questions and respond to information requests in person and on the telephone to assist the general public, public officials and other agencies.
• Follow District and department policies and procedures.
• Support police communications and operations as directed.

Organization Improvement:

• Work collaboratively to improve programs.

Professional Growth and Development:

• Participate in professional development that increases effectiveness and improves District performance.
• Develop, recommend, and monitor assigned staff professional development activities.

School/Community Relations:

• Interface with governmental agencies, business and civic organizations, and the community to provide needed information and to promote the District’s initiatives.
• Interact positively with employees and the community to provide needed information and to promote the District in a favorable manner.

Organization Morale:

• Participate in team building activities and the decision-making process as appropriate.
• Communicate and collaborate with campus/department staff to enhance service delivery and customer satisfaction.

Other Responsibilities:

• Comply with policies established by federal and state law, including but not limited to State Board of Education and local Board policy.
• Perform other job-related duties as assigned.

SUPERVISION EXERCISED:

• Supervise and evaluate the performance of assigned staff.

KNOWLEDGE, SKILLS & ABILITIES:

• Knowledge of District and Police Department policies and procedures.
• Knowledge of managing a Police Operations Center and its technology support structure.
• Knowledge of accreditation programs and best practices in the area of public safety communications.
• Knowledge of radio transmission procedures and Federal Communications Commission rules and regulations governing operation of radio and teletype transmitting and receiving.
• Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Skill in standard office practices and procedures, including records and evidence management.
• Skill in communicating effectively orally and in writing.
• Ability to recognize, analyze, and resolve communication problems; to communicate effectively; and to plan, assign, and/or supervise the work of others.

PHYSICAL & MENTAL DEMANDS:

• Maintain emotional control under stress.
• Work with frequent interruptions.
• Sit for extended periods of time.
• Stoop, bend, twist, turn, push, pull and climb occasionally.
• Lift and carry up to 10 lbs.

ENVIRONMENTAL FACTORS:

• Work is normally performed in a typical interior/office work environment.
• Work involves some exposure to hazards or physical risks, which require following basic safety precautions.
• Work involves exposure to abusive or uncooperative individuals.

Employment Type: Full-time