Room Service Technician

This position performs a vital role to ensure the fulfillment of the Culinary Services Department’s Mission “To make a difference in the lives of those we serve every day through exceptional customer service and outstanding food”. Responsible for preparing, assembling, delivering food trays and performs other related duties to achieve departmental goals.

Job Responsibilities:

• Customer Service: Demonstrates friendly, caring attitude when taking menu selections or requests Ensures customer satisfaction is the outcome of all interactions. Utilizes appropriate verbal and non-verbal communication skills in all patient / customer interactions. Utilizes service recovery techniques.
• Food, Beverage, and Supplies: Prepares, assembles, and delivers patient trays according to standards of preparation. Prepares patient snack bags. Prepares, assembles, and delivers meals to on campus housing according to standards of preparation. Stocks nurses stations with patient menus. Stocks Room Service area, inpatient, and outpatient nourishment rooms to meet established par levels. Requisitions supplies from storeroom and other areas according to guidelines.
• Patient Services: Occasionally takes Room Service menu selections based on the prescribed diet order. Processes diet orders, nourishments, and updates patient nutrition information in Computrition. Communicates any diet updates and/or changes with appropriate staff. Ensures patient and family foodservice needs are being met. Maintains patient rights and confidentiality.
• Sanitation and Safety: Follows department sanitation and food safety policies and procedures when preparing patient/parent food/beverage items to meet regulatory compliance standards and prevent food borne illness. Maintains clean work environment. Follows Hazard Analysis Critical Control Point (HACCP) guidelines when handling food. Records and maintains appropriate temperature logs.
• Operates St. Jude motor vehicle (golf cart) to deliver patient food and supplies across campus to patient housing area
• Performs other duties as assigned or directed in order to meet the goals and objectives of the department
• Maintains regular and predictable attendance

Minimum Education and/or Training:

• High School Diploma or equivalent required

Minimum Experience:

Food service experience preferred. Direct hospital experience preferred

Licensure, Registration and/or Certification Required by SJCRH Only:

• (LC: SERVSAFE) ServSafe Food Handler Training Certificate Program or another American National Standards Institute (ANSI) accredited Food Handler Training Certificate Program required within thirty (30) days of hire. Employee must maintain current certification during employment
• ANSI approved provider listing: https://www.ansi.org/Accreditation/credentialing/certificate-issuers/AllDirectoryListing?prgID=237,238&statusID=4

Physical Demands and Working Conditions:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• While performing the duties of this job, the employee is regularly required to stand; walk; sit; kneel, use hands to finger, handle, or feel; and talk or hear
• The employee must frequently lift and/or move up to 50 pounds
• Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus
• The employee must move about the work space to access work surface and shelves, cabinets, drawers, and equipment that are at, below or above the work surface
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• An essential function of the job is to be able to comply with all applicable federal, state and local safety and health regulations that would apply to this job
• Nothing in this job description limits management’s right to assign or reassign duties and responsibilities to this job at any time as business needs dictate
• This job description reflects management’s assignment of essential functions; it does not proscribe or restrict the tasks that may be assigned
• The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job

Compensation

In recognition of certain U.S. state and municipal pay transparency laws, St. Jude is including a reasonable estimate of the compensation range for this role. This is an estimate offered in good faith and a specific salary offer takes into account factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the salary range and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current salary range is $19.00 - $30.00 per hour for the role of Room Service Technician.

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Diversity, Equity and Inclusion

St. Jude Children’s Research Hospital has a diverse, global patient population and workforce, built on the principles of diversity, equity and inclusion. Our founder Danny Thomas envisioned a hospital that would treat children of the world—regardless of race, religion or a family’s ability to pay. Learn more about our history and commitment.

Today, we continue the mission to advance cures and means of prevention for pediatric catastrophic diseases through research and treatment. As we accelerate this progress globally, we believe our legacy of diversity, equity and inclusion is foundational to success. With the commitment of leaders at all levels of the organization, we strive to ensure the St. Jude culture, leadership approaches and talent processes are equitable and culturally responsive. View our Diversity, Equity and Inclusion Report to learn about the hospital’s roots in diversity, equity and inclusion, where we are today and our aspirations for an even better future.

No Search Firms

St. Jude Children's Research Hospital does not accept unsolicited assistance from search firms for employment opportunities. Please do not call or email. All resumes submitted by search firms to any employee or other representative at St. Jude via email, the internet or in any form and/or method without a valid written search agreement in place and approved by HR will result in no fee being paid in the event the candidate is hired by St. Jude.