Principal Responsibilities:
Responsible for the overall cleanliness of assigned rooms/suites. Reports maintenance deficiencies in order to maintain rooms/suites in compliance with standards.
Essential Functions:
- Checks maid cart for supplies and stocks as needed.
- Greets guests immediately with friendly, sincere acknowledgement.
- Strips dirty linens and towels and removes used amenities from the room/suite.
- Cleans rooms/suites as assigned, which includes: making beds, cleaning bathrooms, dusting, vacuuming, and washing windows. Reports rooms as clean and available.
- Reports maintenance deficiencies in order to maintain room in compliance with hotel standards.
- Replenishes linens and guest amenities.
- Cleans balconies (if applicable).
- Responds to special requests by guests, such as providing extra amenities or service time requests.
SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
- Attend all mandatory meetings.
- Report all suspicious persons or activities, hazardous conditions, etc. to Safety/Security Department.
- Provide customer service to guests, including information about hotel services, activities and local attractions.
- Provide general public assistance, instruction and/or guidance for guests and employee safety in the event of an emergency.
- Assist fellow team members as requested.
OTHER DUTIES
Assimilate into the Wyndham culture through understanding, supporting and participating in all elements of corporate policies. Demonstrate working knowledge of the service standards.
Regular attendance in conformance with the standards, which may be established by Wyndham from time to time, is essential to the successful performance of this position.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel
PHYSICAL REQUIREMENTS:
Below is a listing of the physical requirements for standard performance of this job:
Frequency Key: Rare, Occasional, Frequent, or Constant
Physical Activity Frequency
Sitting Rare
Walking, Standing Constant
Climbing Stairs Frequent
Crouching/Bending/Stooping Frequent
Reaching Frequent
Grasping Frequent
Pushing/Pulling Frequently up to 100 lbs
Near Vision Constant
Far Vision Constant
Hearing Frequent
Talking Occasional
Smelling Constant
Lifting/Carrying (50 lbs.) Frequent
SAFETY REQUIREMENTS
OSHA laws require the use of the following Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health of safety:
· Latex and/or rubber gloves
· Closed toe and low heeled shoes with rubber soles
· Safety belt
· Safety glasses
Team members will be trained in the proper use and care of assigned PPE. The hotel provides the required PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.
ORGANIZATIONAL RELATIONSHIPS
Positions directly reporting to this position (titles):
· None
SPECIFIC JOBKNOWLEDGE, SKILL AND ABILITY
- Ability to arrive to work on time and when scheduled
- Physically able to move large objects such as: carts, large bags of linen, ironing board
- Physically able to operate cleaning equipment such as: vacuum cleaners, brooms, spray bottles
- Ability to read and recognize room/suite numbers
- Ability to communicate effectively with guests and other team members verbally and in written form
- Ability to understand and follow directions, and perform job functions with limited supervision
- Ability to follow all safety procedures and standards and ability to recognize and act in emergency situations
QUALIFYING STANDARDS
Education
High School graduate or equivalent preferred, but not required.
Experience
6 months to 1 year of cleaning experience in housekeeping or janitorial services preferred.
Licenses or Certificates
CPR Certification and/or First Aid Training preferred.
Grooming
All team members must maintain a neat, clean and well-groomed appearance (specific standards available).
Other
Bi-lingual language ability (English/Spanish) preferred.
NOTICE:
The hospitality business functions seven days a week, twenty-four hours a day. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.
Upon employment, all employees are required to fully comply with Wyndham rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
Job Types: Full-time, Part-time
Pay: $8.00 - $9.00 per hour
Expected hours: 24 – 40 per week
Shift:
- 8 hour shift
- Day shift
- Morning shift
Work Location: In person