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Sonesta offers you a generous benefits program that provides you and your family with access to quality healthcare, life insurance, retirement benefits, and so much more!
Job Description Summary
The Room Attendant (RA) works with the Housekeeping Management Team to clean guest rooms and public space areas, and/or work in the commercial laundry facility, by brand time, product, and placement standards to ensure total guest satisfaction.
DUTIES AND RESPONSIBILITIES:
- Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
- Respond to guest complaints, and special requests and ensure corrective action is taken to achieve complete guest satisfaction.
- Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, etc. This may include cleaning the kitchen area, room refrigerator, microwave, coffee maker, dishware, etc.
- Notify the supervisor when service is completed so rooms may be sold or occupied. Report any room unable to be serviced to the supervisor according to established procedures.
- When assigned to laundry, monitor laundry supplies and equipment to ensure they are sufficient and in working order. Operate washers and dryers according to hotel standards and manufacturers’ guidelines. Receive soiled linens and inspect for damaged or stained items. Fold and store clean linens, and report damages to supervisor.
- Minimize waste of supplies and amenities within all areas of housekeeping.
- May regularly assist with deep cleaning projects.
- Report needed repairs or unsafe conditions to the supervisor.
- Handle all lost and found items according to established procedures.
- Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
- Ensure compliance with federal, state, and local laws regarding health and safety services.
- Perform other duties as assigned.
QUALIFICATIONS AND REQUIREMENTS:
- Some previous housekeeping experience is preferred.
- Previous background from the extended stay industry preferred.
- The ability to speak, read, and write fluent English is preferred; other languages are beneficial.
- Basic reading, writing, and mathematical abilities are preferred.
- Frequently standing up, bending, climbing, kneeling, and moving about the facility.
- Carrying, lifting, or pulling items weighing up to 75 pounds.
- Will be required to regularly use commercial cleaning chemicals.
- Will be required to work mornings, evenings, weekends, and holidays.
