ROI Specialist

Minimum 19/HR + Benefits

RELEASE OF INFORMATION SPECIALIST

Vital Records Control is a national leader in Records Management Solutions.  Our innovative service solutions and world-class sales organization ensure solid, consistent growth, both for our company and our staff.  We are always looking ahead to develop innovative new services to improve our customers' secure data management needs. To continue our growth, we have an excellent opportunity for a RELEASE OF INFORMATION SPECIALIST at our Napa, CA location. 

PURPOSE

To ensure customer satisfaction and provide a favorable, positive image of Company by fulfilling the contractual agreements of providing Health Information Management Services.

ESSESNTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Essential functions:

• Greet and interact with personnel at client facilities. Handle and resolve customer complaints.
• Assess and organize daily work.
• Maintain contact with regional office and provide information and data as requested.
• Copy or Scan, invoice and mail copies of medical charts per requests.
• Fax documents per procedures.
• Provide quality work and perform quality assurance on all requests for medical records.
• Organize process, package and transmit work as provided in Company guidelines.
• Maintain ongoing service of equipment. Clean the equipment often.
• Maintain inventory of work supplies and order on timely basis per procedures.
• Adequately train backup personnel to perform job functions.
• Review client hospital and VRC policies for assigned tasks.
• Process Fee Approvals as per procedures.
• Interface with Operations Supervisor and/or Manager as required.
• Participate in and attend training sessions or meetings as required.

Required Skills/Abilities:

• Knowledge of Medical Terminology and HIPAA regulations preferred
• Knowledge of modern office equipment and computer programs a must
• Interpersonal/human relations skills required to interact with clients and customers
• Organizational skills
• Telephone etiquette skills
• Ability to maintain records and files
• Ability to maintain confidentiality
• Ability to work in a fast-paced environment

Minimum Qualifications/Experience:

• High School Diploma or equivalent
• Three (3) months of healthcare training preferred
• Type 35 words per minute

Physical Demands/Requirements:

• Ability to lift 10 lbs.
• Ability to sit for extended periods of time
• Ability to exert physical effort maintaining and distributing files

Training:

Company and Hospital Client training manuals to be read and completed and on-the-job training to be conducted by site supervisor.

Work hours are 8:00 am to 4:30 pm Monday through Friday

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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