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SalaryABOUT SOURCEPASS
We are Sourcepass, an IT consulting company (MSP) that has been providing network support and solutions for our clients since 2001. We create and deliver innovative IT services, cloud computing, and security solutions that match the right technologies to specific industries and business strategies. We strive to provide top quality IT services to our clients so they can focus on the productivity and profitability of their business.
We have been named by Channel Futures as one of the world's 501 most strategic and innovative MSP's for the past 6 years and awarded Top Workplaces in 2020 and 2021 by Newsday! Pretty cool right? We like to think so!
WHY JOIN US?
At Sourcepass we are focused on growing our team members and giving the proper tools for success. We support and highly encourage professional development. We seek to be a cultivating environment for new ideas and suggestions with an opportunity to collaborate with world class team members.
We have an exciting opportunity to join our amazing team of 500+ staff as a Robotic Process Automation Engineer.
Feel free to check out our website at www.sourcepass.com to learn more about us!
POSITION SUMMARY
As a technician in our Robotic Operations Center your primary role will be to enable success on the Rewst platform by building and troubleshooting RPA (Robotic Process Automation) workflows. Your responsibilities extend from designing RPA workflows to implementing API integrations with MSP platforms such as ITGlue, Connectwise, Acronis and Microsoft Office 365. This role is pivotal in providing both proactive and reactive support to both our internal departments as well as our clients, ensuring seamless automation and optimization of processes. The salary for this position is $75,000+ (negotiable based on experience).
RESPONSIBILITIES
- Develop and refine our automation strategy, focusing on sourcing, vetting, and prioritizing new automations
- Build, test, and troubleshoot RPA workflows on the Rewst platform, ensuring seamless integration and functionality
- Design and implement API integrations with MSP platforms such as ITGlue, Connectwise, Acronis, and Microsoft Office 365
- Maintain and update existing RPA workflows and API integrations, adapting to new API versions
- Monitor the health and success of automated workflows, ensuring efficiency and reliability
- Collaborate with internal stakeholders to identify and document requirements for new automations
- Assist in onboarding new MSPs and their clients onto the Rewst platform, focusing on RPA implementation
- Conduct thorough testing and perform regular maintenance to ensure the stability of automated processes
- Train and support team members in interacting with automated workflows and systems
DESIRED SKILLSET/EXPERIENCE
- Extensive experience in automating processes through RPA tools
- Proficient IT skills including Windows AD, Cloud/SaaS, Networking and Security
- Strong problem solving skills, with the ability to dissect complex issues into manageable tasks
- Expertise in scripting languages, especially PowerShell and Python
- Experience in the MSP space, particularly with tools from vendors such as ConnectWise, Datto, Kaseya and Microsoft
- Proficiency in Microsoft Azure/365
- Familiarity with Web-API protocols like REST or GraphQL and comfortable working with JSON/YAML
- Experience with Microsoft Power Automate or other RPA products is a plus
- Knowledge in Python/Jinja is a plus
- Linux experience is a plus
- SIEM/SOAR experience is a plus
- Familiarity with cybersecurity tools is a plus
- Database (SQL) skills is a plus
- Ability to set, maintain and achieve goals
- Excellent communication skills for interacting with both technical and non-technical users
- Inventive critical thinker, proactive and decisive
- Self Starter
- Strong team player with the ability to work independently
- Adaptable, quick learner with the continuous improvement mindset
- Excellent multitasking skills and able to work under tight deadlines
