Risk Investigator

The Risk Fraud Investigator is responsible for monitoring the processing activity of our portfolio and investigating unusual or suspicious activity. The ideal candidate is someone who can provide superior customer service while protecting both our merchants and Spot On. Communication skills are a must as the majority of your interaction with our customers will be through phone and email.

You will:

• Review and analyze daily, weekly, and monthly merchant activity for increased credit risk, fraud threats and unusual activity.
• Proactively monitor all merchant activities for compliance with applicable laws, rules, regulations and policies.
• Investigate abnormal merchant activity and recommend appropriate actions .
• Ensure that all activities are performed in compliance with federal, state and Bank Secrecy Act regulatory requirements and according to SpotOn policies.
• Investigate accounts and draft cases for unusual activity escalations to bank sponsors.
• Document within the appropriate systems detailed notes including investigation notes, daily activity, phone calls and verification notes.
• Review internal records before releasing funds to ensure accounts do not have additional issues/collections.
• Communicate risk decisions effectively in both verbal and written communication to merchants, agent offices and management.
• Communication skills are a must as the majority of your interaction with our customers will be through phone and email to resolve issues on the account or complete investigations
• Perform other duties and projects as assigned.

Qualifications:

• 3+ years relevant experience in the merchant processing industry
• Familiar with card brand rules and best practices.
• Excellent research and written communications skills
• Must use good judgment and show strong decision making
• Detail oriented and must have the ability to prioritize all tasks appropriately. Experience working is a fast paced environment a plus
• Strong computer skills and ability to adapt to new systems quickly and efficiently

Benefits:

At SpotOn, we put people above everything else. We're known for our innovative software and technology solutions, but we stand out because of the hard-working humans behind the tech. We can't take care of our clients without taking care of our employees first, and that's why we invest in you with a competitive benefits package which includes:

• Medical, Dental and Vision Insurance
• 401k with company match
• RSUs
• Paid vacation, holiday and sick time
• Employee Resource Groups for Diversity and Inclusion, Women, LGBTQIA+, and other communities
• Monthly cell phone and internet stipend
• Subscription to Linkedin Learning to expand your knowledge on all kinds of fun topics
• Tuition reimbursement for up to 2k per calendar year to assist with classes of your choice

Compensation:

• Our base pay range starts at $22 -$26/hour for this role
• Please note the salary range listed is just one component of a competitive compensation package which includes a company stock plan
• Offers will be reflective of the candidate's location and experience.

• for those enrolled in the Anthem plan

SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin,