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Form of workJob Description
The Quality Analyst, Risk and Controls, is an individual contributor role responsible for first line of defense risk governance and ongoing supervision of business controls. This includes Risk and control self-assessments, identification and evaluation of control effectiveness, identifying control failures, internal and external audits, and monitoring of the first line of defense to minimize risk exposures and strengthen the overall control environment. [1]
Additionally the Quality Analyst, Risk and Controls leverages risk assessment data to identify data-driven insights in support of the first line of defense, facilitates Risk and control remediation and leads efforts owning mid-term and long-term action plans, and engaging and influences cross-functional teams to deliver on performance and project goals.[3]
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
Qualifications
Basic Qualifications
- 2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)
Preferred Qualifications
- 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
- Minimum of six years experience in a banking customer service environment related to card issuing, merchant acquiring, or Backoffice across multiple channels (Voice, Chat, Email, Back Office or Social Media)
- Minimum two years experience of previous risk/testing function including Risk and Control Self Assessment experience.
- Has previous experience presenting to large audiences.
- Strong analytical and problem solving skills and is a quick learner
- A proven track record for making sound decisions based on available evidence, managing both short and long-term goals, and meeting/exceeding performance results.
- Ability to analyze and assess the adequacy of operational controls and identify opportunities.
- Proficiency with MS Outlook, Word, Excel, Power Point.
- Six Sigma Certified (or alike) with experience in a performance improvement methodology.
- Demonstrates the ability to communicate & translate technical service processes, applications, and concepts to internal and external clients to convey the Why, What and How of the solution or service offering.
- Subject matter expert with applicable service and all support tools and processes.
- Demonstrates language proficiency required for the applicable services.
- For the services supported, demonstrates the applicable knowledge of Visa’s International Operating Regulations, Network Operating Regulations, Visa Rules, and US Federal Regulation.
Additional Preferred Qualifications
- Proficiency with Power BI or Tableau or other data visualization tools.
Additional Information
** Work Hours:** Varies upon the needs of the department.
** Travel Requirements:** This position requires travel 5-10% of the time.
** Mental/Physical Requirements:** This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.
U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 88,200.00 to 112,500.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.
