Rework/Returns Manager

Job Description:
TTI Floor Care has openings in its Greer, SC location for a Rework/Returns Manager. We offer competitive wages and a comprehensive benefits package -- tuition assistance, 401(k), medical/dental/vision coverage, vacation, and holiday.
Scope
The Rework/Returns Manager will oversee repair program operations to ensure returns are processed, repaired, and routed back to customers in a timely manner. Ensure the scope of repairs are conducted cost-efficiently and with superior quality. The role will be technical in nature and highly driven by data reporting and metrics.
Duties and Responsibilities

• Ensure daily output goals are completed on time and correct, without defects.
• Coach and mentor direct reports and drive a constant learning-focused environment.
• Ensure effective employee relations and resolution of employee issues.
• Lead, encourage, and support Continuous Improvement/Lean processes within the department to improve production efficiencies, quality, and safety.
• Lead, encourage, and support all Safety programs and processes, positively impacting the work environment.
• Effectively communicate metric goals, performance to goal, and ideas for improvements
• Participate in cross-functional teams for new product or product enhancement requirements as well as quality, safety, and/or CI initiatives.
• Ensure adherence to corporate quality process standards and updates; revise as needed.
• Maintain department budget objectives.

Education and Experience Requirements

• High School Diploma or equivalent experience
• 5 years of manufacturing operations experience related to quality and/or refurb/repairs.

• 1 year of manufacturing leadership experience
• Strong organizational and technical/repair-based skills, ability to think out of the box, flexibility, good people skills, good judgment, analytical skills, and ability to react to change.
• Ability to define requirements and expectations of team members and group leaders to meet business objectives.
• Must have mechanical skills and diagnostic skills.
• High attention to detail.
• Basic computer and writing skills.

Physical Demands

• Standing for long periods of time.
• Repetitive motion.
• Frequent bending, stooping, pushing, and pulling of parts and containers.
• Frequent lifting up to 50lbs - team lifts over 50lbs.
• Able to work in various temperature conditions.

Note *** The physical and weight-lifting demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.