Revenue Operations Specialist

Who we are

We’re doxy.me (pronounced "doc see me"), the world's most loved telemedicine solution, and we're on a mission to connect the world to the future of healthcare.

We believe that cost and complexity should never be a barrier to telemedicine. That’s why we created a simple, free, and secure telemedicine platform. Since 2013, we’ve grown to more than 1 million healthcare providers from 180+ countries who have clocked over 8 billion minutes of telemedicine sessions to date.

Our goal is to deliver the future of healthcare to every patient and healthcare professional on earth. Help us get there by joining our team of innovators, dreamers, and doers.

Who you are

As a Revenue Operations Specialist, your primary responsibility will be to ensure the smooth functioning and enhancement of our sales, marketing, and payment processing systems. You'll be tasked with identifying and resolving issues, and overseeing the cleanup and reassignment of bulk data across various automation platforms, CRMs, and payment processing tools. Your role extends to executing fundamental business processes, streamlining operations, and optimizing systems throughout the entire customer lifecycle.

What you'll do

• Maintain doxy.me customer data accuracy and integrity within HubSpot and Stripe, ensuring measures are in place to keep data up to date and performing regular data hygiene activities

• Execute core business processes and help optimize our operations, processes, and systems across the customer lifecycle

• Serve as the point of contact for the organization to Stripe subscription-related questions or issues and problem-solve in Stripe when necessary

• Create and manage resources to train Growth, Marketing, and other departments on best practices of using systems that enable revenue growth

• Collaborate with Product Marketing to design and implement automation workflows to streamline nurturing processes

• Monitor the status of post-sale Growth activities (Onboarding, Quarterly Business, Renewals, etc) to identify gaps in existing processes and ensure adherence to current processes

• Assist in overseeing the integration of revenue-related technologies, including CRM, payment processing, and marketing automation tools, ensuring seamless data flow and interoperability of systems

Your skills & qualifications

• Strong proficiency in Stripe and HubSpot (other tools welcome)

• History of improving processes, methodologies, programs, and frameworks that increased team performance

• Exceptional analytical and quantitative skills with a track record of using data to drive revenue growth and operational excellence

• Ability to communicate effectively both in written and verbal formats across all levels within the organization

• An innate ability to prioritize and manage multiple tasks and projects simultaneously

• Commitment to meticulous documentation of processes and project details

What we can offer you

We are committed to giving you the tools you need to do your best work. We will take care of the little things so you can do what you do best without having to worry about all of that other stuff. Here is a taste of what you can expect:

• Unlimited PTO

• A fun, flexible work environment (work from home or on location at one of our regional hubs)

• Competitive Salary

• Paid trainings and certifications

• Advancement opportunities in a growing company

• Medical, Vision, and Dental insurance

• 401k match

• Company equipment (inc. latest laptop) + $500 spending allowance on equipment you can keep

• Our employees give us a 4.7 on Glassdoor.

Additional information

Our products:

• Doxy.me: The simple, free, and secure telemedicine solution currently used by over 1,000,000 doctors worldwide and helping over 350,000 patients/day.

• dokbot.io: Patient-focused data collection for healthcare.

• adhere.ly: Providing healthcare practitioners with the tools to ensure patients complete their course of treatment

• Our team: technologists, academics, researchers, and innovators from all over the world. English is the language used in all internal communication.

• To ensure HIPAA compliance we perform background checks after extending a job offer