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SalaryAt Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There's something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams. Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We're energized by new challenges and new possibilities-and we're just getting started!
The Revenue Operations team is in search of an operational all-star to serve as an important bridge by connecting with our GTM teams across Sales, Success, Marketing, and Enablement teams. The Senior Revenue Operations analyst will play a critical role in cross-functional initiatives and projects from inception to completion by identifying short and long-term enhancements in our operational processes. If you are looking for an area to grow, strategize through data analysis, and see your impact as an analyst daily then this role is for you!
This is a hybrid position 3 days a week at our Boston, MA office
What you'll do:
- Drive efficiency and improve operational processes through detailed analysis.
- Support the GTM teams through process enhancements and drive solutions that guide us toward operational excellence.
- Identify process/policy issues through consistent and thorough process analysis.
- Proactively suggesting solutions to improve various GTM productivity metrics and KPIs through process improvement.
- Support in scoping and implementing new business requirements as part of new process initiatives.
- Collaborate with cross-functional stakeholders to optimize operational solutions that support our go-to-market teams (sales, success, marketing).
- Manage data hygiene with Salesforce.com and work with cross-functional stakeholders to align data definitions, reporting filters, and metrics.
Who you are:
- Minimum 2 - 4 years of related experience in Revenue Operations, sales operations, or general business operations
- Bachelor's Degree in Business Administration or a related field
- Experience in analytical reporting
- Experience creating reports & dashboards in MS Excel
- Experience level of proficiency with MS Excel and MS PowerPoint
- Experience with SQL is a plus
- Ability to create technical documentation to support new functionality or process enhancements
- Familiarity with Salesforce.com, Tableau, and various 3rd party platforms to pull and analyze data
- Advanced Microsoft Word, PowerPoint & Excel skills a plus
- Strong analytical, process design, problem-solving skills, and project management experience
- Self-motivated with strong communication and interpersonal skills; must be able to manage multiple priorities concurrently
- Knowledge of Sales methodologies and experience with inside sales teams are a plus
- Prior experience with customer success organization and processes is a plus
- Knowledgeable of 3rd party applications largely native to Salesforce.com, a plus
Pay Transparency - All Full Time Employees
Why You'll Love Us:
- We celebrate one another's differences. We are proud of our culture of diversity and inclusion, and we're always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees.
- Join the experts. If you're passionate about supporting businesses and organizations, you won't find a better spot to share your talent. We're dedicated to improving the quality of our product from a customer standpoint and have a true desire to enable the success of businesses, non-profit organizations, and community groups.
- You'll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business, take on stretch assignments, seek coaching opportunities and professional development opportunities.
- A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family
At Constant Contact, we're all about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in-person, participate in live trainings, and socialize with colleagues. To promote the safety of our employees, their families and our community, where permitted by applicable law, we require all new hires to be fully vaccinated against COVID-19 prior to their first day of work.
Application Deadline: 30 days. We may fill this job opening prior to the deadline if a candidate is selected by us.
Constant Contact is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, genetic information, veteran status or any other status protected under applicable law. If you require accessibility assistance applying for open positions, please contact talentacquisition@constantcontact.com.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Notice to Recruiters and Staffing Agencies:
Constant Contact has an internal talent acquisition department and designated career site for individuals looking to join our team. Constant Contact will not accept unsolicited resumes from any external recruiters, staffing firms, search agencies or any fee-based referrals. Any unsolicited resumes sent to directly to Constant Contact, in any capacity will be considered property of Constant Contact. Constant Contact will not pay a fee for any placement resulting from the receipt of an unsolicited resume.
