Returns Analyst

The EZTrac Analyst is responsible for Supplier and Dealer transactions related to our EZTrac Core Program.  This position directly supports both dealer and supplier coordinators through core pricing maintenance, ensuring compliance with supplier agreements and Dealer and supplier support with EZTrac core returns, and processing critical documentation.  This position also manages eligibility adjustments and supplier recovery.
 

• Assist with dealer and supplier eligibility adjustments within the EZTrac system.
• Process Supplier Recovery Orders (SRO's) within departmental goals and company policy.
• Process brake shoe core returns for Meritor, Gorilla, and Bendix suppliers.
• Analyze recovery trends for each supplier and recommend future training opportunities.
• Process outbound container adjustments for supplier shipments.
• Manage receiver administration for suppliers.
• Work with suppliers to reconcile discrepancies between receivers and SROs.
• Analyze and process core reconciliation (CRAs and SROs) documentation.
• Monitor and respond to dealership inquiries within TCS 365 cases.
• Create and update Knowledge Base articles for TCS 365.
• Support EZTrac dealer and supplier coordinators in closing CRAs and SROs while maximizing supplier recovery.
• Provide dealer support and training through online platforms and physical meetings.

• Undergraduate degree or actively pursuing required.
• Data entry and customer service experience required.
• Excellent written and verbal communication skills. 
• Strong PC and analytical skills required with database and spreadsheet applications. 
• Access, Excel and Word preferred. 
• Understanding of PACCAR Parts and core processes desired.
• Able to work with limited supervision and to make independent decisions. 
• Strong multi-tasking skills and ability to work well in a fast-paced environment.

 Competencies

• Act with Integrity
• Demonstrate Adaptability
• Drive for Results
• Influence Others
• Lead Innovation and Quality Initiatives
• Use Sound Judgment / Business Acumen

As a U.S. PACCAR employee, you have a full range of benefit options including:

• 401k with up to a 5% company match
• Fully funded pension plan that provides monthly benefits after retirement
• Comprehensive paid time off - minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time
• Tuition reimbursement for continued education
• Medical, dental, and vision plans for you and your family
• Flexible spending accounts (FSA) and health savings account (HSA)
• Paid short-and long-term disability programs
• Life and accidental death and dismemberment insurance
• EAP services including wellness plans, estate planning, financial counseling and more
• This position is eligible for a holiday gift
• This position may offer relocation assistance benefits

Salary Range:

At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors including your education, training, or experience. The salary range for this position is $65,500 - $89,760 annually. Additionally, this role is eligible for the full range of benefit options listed above.

Additional Information:

PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.
PACCAR Parts is an E-Verify Employer
PACCAR has success with diverse teams of employees working together to achieve excellent results. Having a diverse and inclusive work environment ensures PACCAR has the talent needed to conduct business today and in the future by leveraging different backgrounds, skills, and viewpoints. We believe diversity in the workplace increases innovation, results in better decisions and increases employee engagement.
 

PACCAR Parts is the global provider of aftermarket parts and services to support Kenworth, Peterbilt, DAF and TRP dealers around the world. This includes 18 distribution centers globally that support 2,200 dealerships and over 1,000,000 customers. Aftermarket support includes world class customer centers that deliver industry leading uptime in conjunction with our outstanding supply chain that delivers record levels of inventory availability for dealers and customers.

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture, and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR designs and manufactures advanced diesel engines and provides customized financial services, information technology and truck parts related to its principal business.
 
Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services - you can develop the career you desire with PACCAR. Get started!