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SalaryFor over four-decades, North Coast Medical (NCM) has established itself as a global leader in the Occupational, Physical and Hand Therapy markets. We design, manufacture and distribute a broad range of industry-leading product lines. NCM’s four functional divisions services the needs domestic healthcare providers, consumers, dealers and international distributors. We are still family-owned, and our founders’ original core values of providing opportunities for customers and employees alike remain.
Our team of diverse people, unwaveringly committed to excellence in product development, procurement, delivery and customer service. We value the talents and abilities our employees bring to this company and we believe they are an integral part of what makes us competitive and successful. We don’t just accept difference – we celebrate it, we support it and we thrive on it for the benefits of our employees, our products and our community. We are proud to be an equal opportunity workplace.
NCM offers:
- Competitive salaries
- Excellent benefits (e.g. Medical / Dental / Vision / Life Insurance, PTO, 401k Match, Employee Assistance Program)
- And the opportunity to work from home
North Coast Medical is looking for a Retention and Prospecting Specialist. This position will report to the Director of Sales Administration. See more details below!
Position Summary Overview: Responsible for customer retention and telephone prospecting activities including maintaining and updating CRM & ERP databases. Also supports sales and customer service departments.
Hours: Full-Time, Non-Exempt
Rate: $32-$34/hr
Essential Functions and Position Responsibilities:
Customer Retention and Prospecting
- Retain and grow HOUSE and assigned key accounts in collaboration with sales representatives who maintain influence with these accounts when appropriate
- Conduct internet research activities for proper customer set-up and data collection
- Determine annual opportunities and organizational headcount, identify key contacts
- Update existing customer data when necessary to ensure current and accurate data
- Conduct welcome calls to introduce the company, thank customers and give them information to use services and make contact in the future
Database Management
- Assure proper activity documentation in the CRM database
- Perform account maintenance in the ERP software system
- Assist with tradeshow leads by documenting in CRM
- Conduct research and manager special projects as necessary
- Participate in regular communications with management
- Effectively manage CRM customer database following policy and guidelines
Position Requirements and Qualifications:
- Associate's or bachelor's degree
- 3-5 years of related customer service/sales administration experience
- Strong writing & verbal communication skills
- Ability to multitask, prioritize and be flexible
-Basic computer skills including Microsoft Office Suite - Word, Excel, Outlook and PowerPoint
- Demonstrate strong organizational skills
- Self-starter and self-learner with the ability to function independently without close management
- High energy, determination, detail-oriented and a positive attitude
- Able to understand company services model & relate them to the specific needs of each customer
Physical Requirements and Work Environment:
- This position is remote
- Work involves sedentary to light work in a home office setting. There is frequent need to stand, stoop, walk, sit, lift light objects (up to 10 pounds) and perform other similar actions during the workday
- Frequent speaking, listening, using a headset, sitting, use of hands/fingers across keyboard or more and extended periods of time working at a computer
- High speed internet connection with full video conferencing capacity and bandwidth for VPN access
