Retail Training Specialist

We are looking for A Retail Training Specialist to join our team. could that be YOU?! Let's find out...

• Do you have a willingness to learn and share financial knowledge?
• Do you enjoy coaching, training,and mentoring others? Do you take initiative in others success?
• Do you prioritize quickly, focus on the task at hand, and remain calm during stressful situations?
• Are you adept at dealing with multiple personalities and learning styles?
• Do you have a desire to work in a collaborative and dynamic work environment?

If you enthusiastically answered "Yes!" to the questions above, this might be the Retail Training Specialist position for you!

Here's the short list of typical responsibilities (not exhaustive, of course):

• Develop and execute 30-90-day Retail Training plans for retail staff.
• Evaluate, create, and provide suggestions for improved processes and procedures to ensure compliance and improve member relationships.
• Facilitate and conduct a variety of training programs for new and existing CU staff.
• Collaborate with managers and People Services to schedule training opportunities and individual development plans for retail and member advocacy center.
• Provide technical employee onboarding for all new retail hires.
• Measure progress and evaluate effectiveness of training.
• Under guidance, report on progress of employees during training periods and make recommendations for career pathing opportunities based on skill mastery needed for next role.
• In partnership with People Services, ensure required compliance training is done timely.
• Evaluate and revise training curriculum through assessment and feedback to improve effectiveness.
• Create and/or acquire training procedure manuals, guides, and course materials.
• Provide back up support for staffing and support branch staff as necessary.
• Performs other related duties as required.

Desired Professional Competencies:

• Continuous Improvement
• Emotional Intelligence Essentials
• Planning and Organizing
• Quality Orientation
• Positive Approach
• Member/Customer Focus
• Business/Functional/Technical

Last, but not least, here are the typical qualifications for this position:

• Requires three to five years of similar or related experience.
• (1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job-specific skills acquired through an apprenticeship program.
• Previous experience in banking software.
• Comfortable presenting and leading discussions and training initiatives
• Intermediate to advanced computer software skills including experience with Microsoft Office Suite and core software platforms.
• Excellent oral and written communication skills.