Retail Store Manager

Saatva is the Direct-to-consumer luxury mattress and home furnishings brand that aspires to help every consumer get a great night’s sleep. Experience has shown us that the more we help our customers, the more we sell. To that end, we have dedicated ourselves to being the most helpful brand in our space. Our marketing mission is to answer every question a consumer might have about mattresses, sleep, and sleep health, to ensure that every consumer finds the right mattress for them--even if it’s not ours.

The Viewing Room is an extension of our Saatva website. A beautiful, friendly, interactive, pressure free environment that will allow consumers to view and experience our luxury products. As of 2024, we have successfully launched 16 Viewing Rooms. Our Baltimore store will be located at 1001 Fleet Street, Baltimore, MD, 21201. 
 

Each Viewing Room Manager will be responsible for bringing the Saatva online sleep experience to life. Leading a VR customer service team with exceptional sales skills in a non-commissioned, pressure free atmosphere, the VR managers are entrusted with the productivity of our retail and online business model and the overall visual display of the Viewing Room. They also ensure that their entire VR team is knowledgeable in giving guests a first-class experience not only in person but over the phone and on chat. If you have been successful in customer facing roles; are dynamic, articulate and affable: are passionate about quality products and possess strong communication and leadership skills we would love to speak with you. 

What You Will Do:

• Create an overall pleasant and enjoyable work environment through team building.
• Oversee and develop a team of 10+ sales and customer satisfaction representatives through continual training. 
• Lead by example with productive sales while simultaneously maintaining Saatva’s Five Star BBB customer satisfaction rating
• Maintain a positive company culture.
• Monitoring sales progress and set goals and reasonable expectations.
• Ensure a clean, healthy work environment.

What you will need:

• Strong Customer Service experience with a minimum 2 years of consumer facing experience, preferably in luxury products.
• Superior coaching and mentoring skills.
• Strong communication skills, both oral and written with the ability to explain product attributes and benefits clearly and effectively.
• Passionate about providing great customer experience.
• Strong interpersonal skills with the ability to build rapport effortlessly.
• Organized with the ability to prioritize and multi-task with a strong drive to complete tasks with a high degree of quality.
• Skilled in using personal computers and related software.
• The ability to work a retail schedule which includes weekends, and sale holidays.

What’s In It For You:

• Medical and dental benefits
• Paid vacation and holidays
• 401K
• FSA
• Dynamic and dedicated team
• Working with amazing products

Sound Like a Good Fit? We’d love to talk to you!

Equal Employment Opportunity:

At Whitestone Home Furnishings, LLC, we are committed to a culture of diversity and inclusiveness, as demonstrated through our recruitment, retention and employee development programs, and are committed to the hiring, retention and success of diverse candidates. We maintain an environment that respects and builds on the assets and talents of each person, valuing their differences. As an equal opportunity employer, we do not discriminate against qualified job applicants on the basis of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender (including gender nonconformity, status as a transgender or transsexual individual, and gender identity or expression), sexual and reproductive health decisions, age, physical or mental disability, citizenship, military status (including past, current, or prospective service in the uniformed services), genetic information, predisposing genetic characteristics, marital status, partnership status, sexual orientation, caregiver status, or any other status or condition protected by applicable law. This policy extends to all aspects of the employment hiring process, including but not limited to, recruitment, selection, compensation, and benefits.

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