Retail Store Manager

The Key Training Center has been in Citrus County for over 56 years and we are proud to be one of the largest and best non-profit providers in the area. Every day we work hard to provide Kindness, Love, Dignity and Respect to each one of our 300 clients.

Do you want to work for a company with real values, who strives every minute of the day to follow their mission statement? If you do, then the Key Training Center is the place for you. All full time positions are eligible for full benefits including Medical, Dental, Sick Leave, Personal Time, 7 paid holidays a year, Referral Bonuses, and 50% off in our thrift stores.

If you want to be part of the magic, fill out your application today!

SUMMARY

Performs a variety of managerial and direct retail selling tasks. Responsible for the day-to-day managerial functions, as well as supervision of store employees. Ensures the store is well stocked and merchandise attractively displayed; oversees sales promotions/events; ensures top notch customer service.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Provides training and direction to sales associates on an ongoing basis, to include corrective actions. Instills strong customer service and work ethic in staff.
• Sorts, grades, prices and stocks clothing and accessories for retail sales. Ensures staff is trained to recognize and keep abreast of "brand name labels" and prices accordingly.
• Prepares and executes special sales and promotional activities.
• Communicates and submits timely information to the Key Center Foundation in preparation of media coverage.
• Participates in community and/or organization events that further the store's exposure and sales.
• Periodically conducts online research and visits competitor junior resale stores, consignments, etc. to observe pricing and sales tactics. Uses that knowledge to enhance the sales and operations of the junior store.
• Stays abreast of current fashion trends; ensures the junior store is up to date in merchandising, displays, staging, etc.
• Ensures that staff maintain a clean, attractive and well stocked sales floor; trains and assists staff, as needed with staging displays.
• Provides for an orderly, neat, clean, secure and safe environment within the store premises.
• Conducts inventory at least quarterly; more often as requested or required by the Retail Sales and Operations Manager.
• Responsible for ensuring the inventory is of high quality with a wide selection of brands and styles appealing to the sellers and customers.
• Maintains the POS system to include inventory, seller and customer databases.
• Provides training and direction in the use/functionality of the POS system.
• Responsible for the preparation and balancing of weekly sales reports; responsible for balancing and preparation of bank deposits. Ensures sales associates are fully trained in cash handling and balancing of cash drawers. Resolves any overages/shortage issues by reviewing sales tapes, etc.
• Provides for an atmosphere in the store that causes the public to be treated cheerfully, courteously and tactfully. Brings any complaints to the attention of the Retail Sales and Operations Manager, and assists with resolution of the same.
• Provides for the efficient coordination of maintenance and repair of the store.
• Prepares all sales and other reports as required or requested. Maintains appropriate records, inventory, etc.
• Responsible for preparing and ordering store and office supplies.
• Acts as a sales associate on an "as needed" basis.
• Performs other essential duties as requested or required by the Retail Sales and Operations Manager.

SUPERVISORY RESPONSIBILITIES

Supervises all full time, part time and/or temporary sales associates; includes evaluations, disciplinary actions, etc.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school graduate or equivalent certification required. Prefer at least (2) years previous experience in managerial and retail sales.

CERTIFICATES, LICENSES, REGISTRATIONS

Valid Florida driver's license with safe driver rating.

OTHER SKILLS AND ABILITIES

Ability to deal courteously, tactfully and efficiently with employees, volunteers, program participants, and the general public.

Emotional stability and maturity with a genuine interest in working with the public, and with program participants and volunteers.

Willingness to comply with in-service, training or other mandates.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; talk or hear. The employee is frequently required to stand and walk. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch or crawl; taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee frequently works near moving mechanical parts. The employee occasionally works in outside weather conditions and is occasionally exposed to wet/humid conditions and risk of electrical shock. The conditions in the work environment can range from extreme heat in the summer to extreme cold in the winter.

The noise level in the work environment is usually quiet to moderate.

Key training Center provides equal employment opportunities to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.