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Be unstoppable with us!
Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won’t stop!
Job Overview :
Retail Sales Representatives (RSR) work as part of a Retail Team of Experts to bring the Metro by T-Mobile brand to life. They live and breathe T-Mobile! They’re brand ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a fast-paced environment, where technology innovations, customer needs and the Retail experience are continuously evolving. They immerse themselves in meaningful connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They’re experts in uncovering our customers’ needs and have a passion to educate, demonstrate and recommend device and service solutions. RSRs Do It the Right Way, meeting performance targets including sales, customer experience, and quality of sale metrics.
Job Responsibilities:
•Greets customers in a timely and positive manner to create a positive sales/buying experience for the customer
•Identifies the customer's needs and provide information related to Metro BY T-MOBILE products and services
•Complete training on all handsets in order to communicate the key features and benefit of each to new and existing customers as well as the in-store experience, new skills, processes, knowledge of systems and reference resources
•Handles all administrative aspects of the sale including paperwork to establish service
•Maintains files of existing and potential customers
•Performs sales tracking and related reporting
•Maintains floor stocking levels, displays and help ensure that the store is clean and presentable to customers
Knowledge, Skills and Abilities:
· Customer Satisfaction Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers. Effective at balancing customer experience and performance goals. (Required)
· Team Building Desire to be a part of the game-changing T-Mobile store team. Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues. (Required)
· Retail Sales Competitive drive and confidence to succeed in a fast-paced sales environment. (Required)
Pay: $16.90 per hour
- Pay rate above states the general base pay for the State listed
- HOURLY POSITION PLUS COMMISSION
- A candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay may be at or above this rate
Education:
· High School Diploma/GED (Required)
Work Experience:
· 6 months of customer service and/or sales experience, Retail environment preferred (Preferred)
Work Location: In person
Equal Opportunity Employer: All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors violates our internal policies and will not be tolerated.
Licenses and Certifications:
• At least 18 years of age
• Legally authorized to work in the United States
Travel:
Travel Required (Yes/No):No
DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No
T-Mobile’s Commitment
