Address
Form of work
SalaryOur Retail Sales Associates bring our brand to life in our stores and at pop-up events, and are excited to interact with our customers to share products, drive sales and grow our community. They embody our Core Values of Keep It Real, Go Get It, and Be Evolutionary and are passionate about helping our business grow while kicking the startup status quo to the curb. This role will be primarily located at our new Mall of America store (opening May 2024), but may also work shifts at our Saint Paul store and at indoor or outdoor pop-up events.
Description
Your Responsibilities
Retail Sales Associates keep the lights on! These superhumans staff our stores and pop-up events and create an exceptional customer experience. They thrive working as a team in fast-paced environments but are equally motivated to work independently and get sh*t done. They also help support our Operations team behind-the-scenes with order fulfillment and special kitting projects as needed.
As a Retail Sales Associate, you will:
Interact with customers - greet customers, educate about products/brand, offer shopping suggestions, answer questions, create amazing customer experiences
Operate POS system - ring sales, accept returns & exchanges, follow cash handling procedures
Perform jewelry services - operate hand tools to create custom and permanent jewelry (don’t worry, training is provided!)
Maintain visual merchandise standards - pull restock reports, refill product on sales floor, assist with new floorsets, complete basic shop maintenance/cleaning duties
Support accurate inventory - receive product for stockroom/sales floor, complete basic inventory corrections, assist with sitewide inventory
Work at indoor and outdoor pop-up events - set up/tear down, ring sales, interact with customers, perform permanent jewelry services, maintain table displays
Assist Fulfillment team - pull and quality check product, pack and ship online orders, complete special kitting projects
Support team success - pull sales reports, achieve sales and efficiency goals, participate in team meetings, use company messaging tools, follow policies in company handbook
How You Know You’re A Great Fit
You don’t need jewelry experience to be a great fit for our Retail Sales Associate position! We’ll train you on our products, performing permanent jewelry services, and our sales and service Core Processes.
You’re a great fit for Retail Sales Associate if:
You’ve worked in retail or hospitality - fast-paced environments energize you.
You’ve got flexible availability - working evenings, weekends and holidays is your jam.
You’re a people person - you seize every opportunity to surprise and delight customers.
You’re curious - about how things work, how they can work better, and how you can help make that happen.
You’re driven to Go Get It - in work and life, you have a growth mindset and don’t shy away from a challenge.
You’re a tender bad*ss - you Keep It Real but never without caring deeply and taking the time to communicate clearly.
The Perks Of Working With Us:
As an independently owned, woman-run business, we do things differently than the big box retailers. Since 2010, we have been designing and making jewelry in Minneapolis/St. Paul with one guiding principle: Give a sh*t. About people, about the world we live in, and about whatever gets you out of bed in the morning.
Being a Retail Sales Associate on Team LL means:
You earn paid time off (PTO) and sick time - because everyone deserves to take a break.
You can earn tips when performing jewelry services - make more by making their day!
You receive a year-round 55% discount on jewelry - so you never have to wait to buy your fave stuff.
You have opportunities to learn new skills and advance your career - as we grow, you can too - nearly half of our full-time team (46%) started in part-time roles.
You get to be YOU at work - No branded dress code or credit cards to push - our staff are real people who love creating genuine moments with our customers by being themselves.
Salary
$17 - $18 per hour
