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Form of workJOB SUMMARY
Join our team at Cresco Labs as a Wellness Advisor + Home Delivery Agent. Your responsibilities will be to assist patients in selecting the proper medical cannabis products for their needs and are the go-to product expert on duty at the store and in the field. This role engages in one-on-one conversations with patients from the time they walk into the store until they check out as well as from time to time when making cannabis deliveries. Compliance with applicable rules and regulations as implemented by the state and the company will be required.
The ideal Wellness Advisor - Home Delivery Agent should be friendly and positive, much like the barista who provides you your favorite coffee. Wellness Advisor + Home Delivery Agents need to be knowledgeable, our products as well as approachable and have a friendly demeanor.
CORE JOB DUTIES
Wellness Advisor
- Educate medical patients on different cannabis products and how cannabis impacts the human body in different ways to best assist patients in product selection
- Provide excellent customer service and satisfaction despite stressful events / conditions
- Accurate use of the Point of Sale (POS) system; data entry of patient profiles in both the POS system and proper dispensation in the state's electronic verification system
- Correct payment handling including cash, Canpay and debit
- Verification of proper documentation and ID for patients
- Follow Company policies and Florida Rules and Regulations for the accurate handling, storage sale and dispensation of products
- Maintenance of hard copy files (when required)
- Ensure security measures and safety compliance for the store
- Maintain an organized and clean store
- Use various software platforms and devices to support operations
- Provide any necessary support to the management team to ensure retail store operations run smoothly, properly and in compliance with the applicable rules and regulations, including daily activities, maintenance, and patient information for any reported issues and/or complaints
Delivery Responsibilities
- Verify proper documentation and identification for patients
- Successfully handle and deliver packages
- Verify accuracy of orders before going out for delivery
- Follow Company policies and Florida Rules and Regulations for accurate dispensation of products
- Safely drive and perform safety inspections on Company vehicle; follow all local & state laws, road/driving regulations, and Company policies
- Provide excellent customer service and satisfaction despite stressful events / conditions
- Keep pace in physically demanding job; work in all weather conditions; lift packages (up to 50 lbs.); get in and out of a van repeatedly throughout the day at variable locations
- Correctly process payment methods including cash, Canpay and debit
- Maintain an organized and clean vehicle
- Communicate effectively with support team to provide exceptional customer service and ensure deliveries are completed
- Use smart phone device for GPS Navigation, dispensations, conducting administrative requirements such as clocking in/out, and to communicate with supervisors and other team members
- Load and unload packages in delivery vehicle
- Support the team in daily work requirements including participation in rescue calls when other team members need assistance with their routes
REQUIRED EXPERIENCE, EDUCATION AND SKILLS
- High School Diploma or equivalent
- 1 - 5 years' experience in customer service
- 1 - 3 years' experience in a delivery driver role, preferred
- Flexibility to work shifts that may include opening, closing, weekends, and holidays.
- High Energy, Patient Focused, Compassionate
- Retail experience mandatory
- Excellent customer service skills
- Ability to learn and understand cannabinoids and how they interact with the human body
- Ability to use standard office equipment, computer equipment and software including word processing, database management, spreadsheet applications and email
- Ability to work effectively with employees, management, patients, governmental agencies, community members and the general public
- Understanding of applicable federal, state, and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local municipal codes and organizational rules, regulations, directives, and standard operating procedures
- Valid Driver's license
- Ability to read maps and use GPS
