Retail Sales Associate - Hiring Event

Description
Position at Cash America Pawn
HIRING EVENT
December 12th and 13th, 2023
10AM to 3PM 30+ Positions Available
We will have District Managers on-site to interview and make an offer to qualified applicants, ON THE SPOT! Interview today and work as early as tomorrow!
Entry-Level and Experienced Retail Sales Associate Pay Rate
$14.00 to $18.00
Assistant Store Manager and Store Manager Trainee Pay Rate
$16.00 to $26.48
All employees within these positions will make an hourly base rate PLUS 2-8% commission on all transactions. Your commission will increase as you continue to build your customer base!
The average ENTRY-LEVEL employee is making an additional $2.00 per hour in commission after 90 days of employment. That same employee can make an additional $5.00 per hour in commission after 6-months of employment.
The hourly rate is based on previous skills and experience. Specific hourly rates will be discussed with the applicant if an offer of employment is provided. The FirstCash commission structure is designed to help you reach your financial goals. Your commission potential is UNLIMITED and UNCAPPED at FirstCash. The average numbers (stated above) are actual commission metrics for stores with the greater Austin Texas marketplace. Individual results may vary based on your personal performance. The District Manager conducting your interview can provide specific store commission metrics for the store being offered.
Why work for our company?
FirstCash Benefits Package

• Comprehensive Medical, Dental, Vision, Life, Supplemental and other voluntary options (eligibility required)
• Employee 401K Program (6 months of service/21yrs of age or older)
• VACATION: Employees are granted one-week of paid vacation after completing six-months of active, full-time service. Eligible employees are provided an additional week (40 hours) of vacation after completing one-year of active employment and 2 weeks (80 hours) of vacation on each anniversary date thereafter (*if applicable, PTO/Vacation grant is adjusted in accordance with state/local municipality requirements).
• SICK/PERSONAL: Eligible employees are granted 8 hours (after 6 months of employment) to be used before their first anniversary and granted 16 hours each anniversary thereafter (years 2-10) (if applicable, sick time is adjusted and granted in accordance with state/local municipality requirements).
• Tuition Reimbursement is available to full time employees who meet minimum program requirements.
• Employee discounts are available to all employees on first day of active employment
• Our Earned Wage Access program is available to all employees on second day of employment. Employees have access to withdraw (up to) 50% of the wages earned up to five times in a monthly cycle.

Position Summary for Retail Sales Associate (Pawnbroker)
We are seeking entry-level Sales Associates. This position is an entry-level sales position in our pawn store locations nationwide. The Pawnbroker / Retail Sales Associate partners with the entire staff of the store to ensure customer service on both the lending and retail side of the business. A Pawnbroker/Retail Sales Associate greets, engages, and interacts with customers in a positive and professional manner to process sales, loans and other transactions. A Pawnbroker / Retail Sales Associate thrives on engaging with customers, assists with customer inquiries and problem resolution. Associates will work with a wide variety of jewelry and general merchandise, to include tools, electronics, firearms (in FFL locations) and much more.
The Pawnbroker / Retail Sales Associate offers an hourly wage, PLUS employees earn commission based on productivity! The successful Pawnbroker's / Retail Sales Associate's actual pay will be based on various factors, such as: work location, qualification and experience.
Responsibilities of a Pawnbroker / Retail Sales Associate are:
(This is a representative list of the general duties the Pawnbroker / Retail Sales Associate position may be asked to perform and is not all-inclusive; other duties may be assigned as needed.)

• Greets and interacts with all customers to develop a rapport to better help provide and recommend appropriate financial solutions
• Performs non-management open/close procedures
• Keeps sales floor clean, stocked and maintains display of merchandise
• Performs sales and loan transactions in accordance with established policies, procedures, practices and regulatory requirements
• Handles all cash and negotiable items in accordance with established policies, procedures, practices and regulatory requirements
• Answers incoming calls per company standards
• Effectively communicates to customers the legal aspects of the pawn and buy transactions
• Communicates effectively with coworkers and managers, displaying respect and using effective communication tools
• Partners with all employees to create a positive and memorable customer experience
• Successfully completes assigned training
• Other related duties, as assigned

Minimum Requirements & Qualifications

• Must be willing and able to lift/carry up to 50 pounds.
• Must be willing and able to perform duties and tasks for extended periods of time (in accordance with federal, state, local law) some of which include, but are not limited to, standing, stooping, walking, climbing, pushing, pulling and lifting.
• Ability to work with firearms and to become firearms certified.
• Employees may be asked to assist a customer on the exterior of the building (within our parking lots and/or property boundaries) or to retrieve products stored in exterior storage buildings or other areas.
• Minimum 18 years of age
• High School Diploma, GED, or equivalent experience
• Strong desire to work, serve customers, work with people, and be team oriented
• Ability to multi-task in a fast-paced environment
• Ability to perform basic math calculations proficiently
• Cash handling experience preferred
• Should be able to work in multiple locations, as business needs dictate.
• Must have the ability to work a flexible retail schedule based on business needs, including weekends and holidays.
• Computer literate and able to operate Point of Sales (POS) system and common office machines

Position Summary: for Assistant Store Manager (also known as ASM)
We are seeking an Assistant Store Manager with a minimum 6+ months of management/3rd key experience. Assistant Store Managers are accountable for the day-to-day operations of the store and promoting a positive/productive environment. This position will partner with the Store Manager to lead and develop store employees, recruit and retain top talent, maximize financial goals and manage Customer Relations / Customer Satisfaction. This position sets the tone for a customer-centric environment!
Alongside the Store Manager, this position analyzes store financial statements to ensure financial goals are met. You will be required to commit to the company's asset protection program, promote our business and target new customer acquisition. All employees work with a wide variety of jewelry and general merchandise, to include tools, electronics, firearms (*in FFL locations) and much more.
This position offers an hourly wage, PLUS Assistant Store Managers earn commission based on productivity and a bonus based on store performance! The successful Assistant Store Managers actual pay will be based on various factors, such as work location, qualifications and experience.
Responsibilities
(This is a representative list of the general duties the Sales Associate position may be asked to perform and is not all-inclusive; other duties may be assigned as needed.)
The Assistant Store Manager will partner with Store Manager to:

• Facilitate a customer-centric environment by engaging customers in a friendly and professional manner and rapidly addressing customer issues
• Monitor and assist in the training of Pawnbrokers so their development meets the prescribed FirstCash standards
• Recruit top talent, sourcing candidates through company-prescribed channels
• Opens and closes store, including but not limited to, counting cash drawers, merchandise and ensuring all procedures are followed to ensure protection of assets.
• Ensures asset protection through inventory control, property safety procedures, documentation and securing customer loans.
• Administer processes and procedures within the store, which include inventory, loan management, merchandising, store presentation, store systems, and enterprise-level reporting
• Evaluate store financial statements and drive profitability through communication and goal setting
• Ensure that operating standards meet or exceed FirstCash standards
• Monitor loan qualification and buy processes to ensure value and integrity of all loans issued
• Complete assigned tasks and training for self-development as requested
• Communicate clearly to employees to ensure that they understand store mission and profit objectives
• Remain up to date on product knowledge
• The Assistant Store Manager acts as manager on duty in the absence of Store Manager
• Other related duties as assigned

Minimum Requirements & Qualifications

• Must be willing and able to lift/carry up to 50 pounds.
• Must be willing and able to perform duties and tasks for extended periods of time (in accordance with federal, state, local law) some of which include, but are not limited to, standing, stooping, walking, climbing, and pushing, pulling and lifting.
• Demonstrated ability to effectively supervise others
• Ability to work with firearms and to become firearms certified.
• Experience with, and product knowledge of, firearms and 4473 is desired (FFL stores)
• Employees may be asked to assist a customer on the exterior of the building (within our parking lots) or to retrieve products stored in exterior storage buildings or other areas.
• Minimum 18 years of age
• High School Diploma, GED, or equivalent experience
• Should be able to work in multiple locations, as business needs dictate.
• Must have the ability to work a flexible retail schedule based on business needs, including weekends and holidays.
• Assistant Store Managers will work 45+ hours a week. Hours worked are based on the needs to the business and not guaranteed.
• Computer literate and able to operate Point of Sales (POS) system and common office machines
• Ability to multi-task in a fast-paced environment
• Detailed oriented with strong organizational skills
• Analytical skills
• Ability to work independently with minimal supervision
• Excellent work ethic and strong business sense

Position Summary: for Manager Trainee (or known as Store Manager Trainee)
We are seeking a Store Manager Trainee with a minimum 6+ months of Store Management experience. A Store Manager Trainee is accountable for the day-to-day operations of the store and promoting a positive/productive environment. This position will partner with the Store Manager to lead and develop store employees, recruit and retain top talent, maximize financial goals and manage Customer Relations / Customer Satisfaction. This position sets the tone for a customer-centric environment!
Alongside the Store Manager, this position analyzes store financial statements to ensure financial goals are met. You will be required to commit to the company's asset protection program, promote our business and target new customer acquisition. All employees work with a wide variety of jewelry and general merchandise, to include tools, electronics, firearms (*in FFL locations) and much more.
This position offers an hourly wage, PLUS Store Manager Trainees earn commission based on productivity and a bonus based on store performance! The successful Store Manager Trainee's actual pay will be based on various factors, such as work location, qualifications, and experience.
Responsibilities
(This is a representative list of the general duties the Sales Associate position may be asked to perform and is not all-inclusive; other duties may be assigned as needed.)
The Store Manager Trainee will partner with Store Manager to:

• Facilitate a customer-centric environment by engaging customers in a friendly and professional manner and rapidly addressing customer issues
• Monitor and assist in the training of Pawnbrokers so their development meets the prescribed FirstCash standards
• Recruit top talent, sourcing candidates through company-prescribed channels
• Opens and closes store, including but not limited to, counting cash drawers, merchandise and ensuring all procedures are followed to ensure protection of assets.
• Ensures asset protection through inventory control, property safety procedures, documentation and securing customer loans.
• Administer processes and procedures within the store, which include inventory, loan management, merchandising, store presentation, store systems, and enterprise-level reporting
• Evaluate store financial statements and drive profitability through communication and goal setting
• Ensure that operating standards meet or exceed FirstCash standards
• Monitor loan qualification and buy processes to ensure value and integrity of all loans issued
• Complete assigned tasks and training for self-development as requested
• Communicate clearly to employees to ensure that they understand store mission and profit objectives
• Remain up to date on product knowledge
• The Store Manager Trainee could act as manager on duty in the absence of Store Manager
• Other related duties as assigned

Minimum Requirements & Qualifications

• Must be willing and able to lift/carry up to 50 pounds.
• Must be willing and able to perform duties and tasks for extended periods of time (in accordance with federal, state, local law) some of which include, but are not limited to, standing, stooping, walking, climbing, and pushing, pulling and lifting.
• Demonstrated ability to effectively supervise others
• Ability to work with firearms and to become firearms certified.
• Experience with, and product knowledge of, firearms and 4473 is desired (FFL stores)
• Employees may be asked to assist a customer on the exterior of the building (within our parking l...