Retail Sales Associate / Customer Service

Overview:Responsibilities:

• Promoting and selling Amazing Lash Studio® Membership and retail products to guests
• Assists Studio Manager with retaining current members
• Consistently creates a friendly environment for guests by welcoming and assisting as well as quickly responding to customer questions and needs
• Answers phone calls, book appointments, and enthusiastically greeting guests
• Assist in administrative tasks including filing and data entry of guests records and surveys
• Prepare guest records for treatments
• Participate in special events to promote the studio
• Maintains cleaning, organizing, and maintenance of lobby and studio public areas
• Maintains quality service by enforcing organization standards

Qualifications:

• Customer service oriented
• Results oriented, metrics driven
• Sales experience preferred
• Basic computer skills
• Ability to multitask
• Must be outgoing, positive, cheerful, engaging, energetic, and resourceful
• Strong verbal and written communications skills
• Possess strong interpersonal skills to communicate with confidence to both internal personnel and customers
• Must be an excellent organizer and problem solver with strong project management skills
• Must be able to work flexible days and hours; including nights, weekends, and holidays
• Millennium Salon Software experience a plus

Benefits: Retail Sales Associate / Customer Service Representative Benefits: - Competitive compensation plan with potential to make between $12 and $17 per hour depending on performance - Paid Time Off, vacation and sick - Free eyelash services including volume upgrades - Membership sales bonus - Flexible Hours - Discounts on all retail products - A fun culture where bagel Friday is real - Clear career path to grow as a professional - Ongoing training Legal Disclaimer: ©2023 Amazing Lash Franchise, LLC (“ALF”). Each Amazing Lash Studio® location is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners’ studios are their employees, not those of ALF. Amazing Lash Studio® and Amazing Lash Studio + design are registered trademarks owned by ALF.