Retail Sales Associate

ABOUT EXPRESS, INC.

Express, Inc. is a multi-brand fashion retailer whose portfolio includes Express, Bonobos and UpWest. The Company operates an omnichannel platform as well as physical and online stores. Grounded in a belief that style, quality and value should all be found in one place, Express is a brand with a purpose - We Create Confidence. We Inspire Self-Expression. - powered by a styling community. Bonobos is a menswear brand known for exceptional fit and an innovative retail model. UpWest is an apparel, accessories and home goods brand with a purpose to Provide Comfort for People & Planet.
The Company has over 530 Express retail and Express Factory Outlet stores in the United States and Puerto Rico, the Express.com online store and the Express mobile app; over 60 Bonobos Guideshop locations and the Bonobos.com online store; and 13 UpWest retail stores and the UpWest.com online store. Express, Inc. is traded on the NYSE under the symbol EXPR. For more information about our Company, please visit www.express.com/investor and for more information about our brands, please visit www.express.com, www.bonobos.com or www.upwest.com.
Guideshop Name: West End Responsibilities and Qualifications:
Bonobos is seeking a Guide, otherwise known as Retail Sales Associate, in our Guideshop.
A Guide is our version of a Retail Sales Associate who is customer-obsessed, fit-focused, incentive-driven, and a sales powerhouse. Our Guides bring their knowledge to the forefront and deliver exceptional customer experience in a unique retail setting. At Bonobos, we offer a best-in-class product assortment that includes a full wardrobe of better-fitting men’s clothing, for every guy, for every occasion, with clothes available to try on at our retail Guideshop locations. Our one-on-one, appointment-based experience offers customers both an alternative and complementary service to our web-based store. Don’t think traditional retail; what we’re building you haven’t seen before.
To learn more about the Guide role, listen to our Express, Inc. Talks Talent interview with Peyton Sharp, Director of Guideshops and consider joining our Bonobos community.

ESSENTIAL QUALIFICATIONS

• Have 1-3 years of sales or relevant experience
• Knowledge of men’s fashion, fabrics, styles, and fit

PREFERRED QUALIFICATIONS (SKILLS AND ABILITIES)

• Collaborative, work well in a team setting and driven by relationship building
• Self-starter that values self-awareness, intellectual honesty, judgement, empathy and positive energy
• Possess strong time management and organizational skills
• Strong communicator and skilled at written and verbal communication

• Responsible for delivering exceptional customer experiences and maximizing personal sales results
• Cultivate an environment of genuine customer connection where all customers feel welcome, heard, and valued
• Generate leads for current and future Bonobos business
• Consistently achieve personal sales goals
• Must be able to work a flexible schedule according to the needs of the business, including evenings, weekends, and holidays