Retail Sales Associate

This UPS Store is LOCALLY OWNED - and is widely considered to have the BEST customer service in the area! WE TRAIN!

The Retail Sales Associate delivers world-class customer service to all retail customers by receiving and processing packages for shipment and operating copiers, office machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.
The ideal candidate has previous Retail Sales experience, relevant computer and internet skills, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

COMPENSATION

• $15 - $18 / hour
• Performance base monthly bonuses.

RESPONSIBILITIES

• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Continuously practices good listening skills with customers, other UPS Store team members, and leadership
• Takes ownership of the customer's shipping needs and offers viable solutions
• Takes action to learn all product and service offerings, alternative solutions, and industry trends
• Operates all equipment, software, and devices in an appropriate fashion and is willing to teach others
• Maintains a clean, organized, and safe working environment
• Performs other duties as assigned

QUALIFICATIONS

• Previous Retail/customer service experience desired
• Good communication and people skills
• Able to engage with customers to cross-sell and up-sell products and services
• Outstanding phone skills
• Strong verbal and written communication skills, including spelling and math
• Prompt, reliable, and responsible
• Able to lift 40+ pounds