Retail Production Associate

As a part of our non profit organization we are dedicated to our mission of helping others help themselves. Retail associates responsibilities include, but are not limited to customer service, cashiering, stocking, merchandising, cleaning, and intake of donations and production of donations to sell.

Everything we sell contributes our community programs in the Des Moines area.

Retail Associates responsibilities include, but are not limited to great customer service, cashiering, stocking, merchandising, cleaning, intake of donations and production of donations to sell.

INTERNAL/ EXTERNAL CUSTOMER SERVICE

• Provide a great customer experience by smiling, using professional body language, and having a pleasant disposition when providing great service to shoppers and donors.
• Greeting, sharing of our mission, store information and donating options is expected.
• Assisting customers in locating and/or selecting merchandise in areas of the store.
• Meeting or exceeding production goals to the sales floor ensuring a great customer experience.
• Refer customers’ complaints or inquiries to management should situations arise.
• Remain calm and focused during times of customer disputes.
• Process customers sale transactions, wrap and bag merchandise, thank the customer for shopping at St. Vincent de Paul Des Moines.
• Accurately conduct sales transactions and maintain cash and credit card control by following proper procedures regarding voids, refunds, checks, credit cards, etc.
• Engage and encourage sign up to our rewards programs and social media options.
• Teamwork is expected when working throughout the store and stockroom areas.
• Refrain from disruptive, confidential, or inappropriate communication with internal/external customers.
• Follows handbook directives including being on time for shift, proper dress code, working scheduled shifts, proper handling of time off, and keeping supervisors informed of said directives.
• Demonstrates our Vision and Values with co-workers, shoppers, donors, clients, and public.

1.Hardworking

2.Mission Driven

3.Consistently Positive

4.Get it Done/ Execution

5.Strong Communication

6.Honest/Integrity

DONATIONS

• Assist in the loading and unloading of donated goods within vehicles as needed.
• Assist with the initial separation and delivery of donated goods to appropriate intake locations.
• Politely Communicate to donors’ items that cannot be accepted by St. Vincent De Paul Des Moines
• Provide donor receipts and store information.
• Work with fellow associates to accomplish donation take-in within allotted times.
• Sort donations to standards in which can be sold.

PRODUCTION AND MERCHANDISING

• Clean, sanitize donations if needed during production process, including furniture.
• Prepare goods by tagging using appropriate pricing judgement.
• Meeting or exceeding production goals in designated area.
• Recap previous days production results, daily sales and understand new daily goals.
• Merchandise quality items on sales floor to maximize profits.
• Maintain the sales floor and inventory in a clean, neat, and properly displayed manner.
• Follow rotation of color tags on a weekly basis.

SAFETY

• Always maintain a safe work environment by following company safety regulations.
• Immediately report all incidents of theft (both internal and external) to a management team member
• Responsible for floor maintenance and cleanliness daily, including dust mopping, damp mopping, and burnishing (where appropriate)
• Responsible for cleanliness and maintenance of all rest rooms, show windows, fitting rooms, back room and dock area, and store exterior including parking areas
• Report repairs that require outside assistance
• Responsible for the changing of defective florescent lights to maintain a proper lighting level in all areas of the retail store.
• Attend meetings and training sessions as scheduled
• Other duties as assigned

Qualifications and Education Requirements

• High School Diploma or equivalent combination of education and experience
• Must possess and consistently demonstrate the ability and willingness to utilize excellent customer service skills
• On-time and consistent attendance and punctuality
• Ability to read, analyze and interpret documents relating to store operations and sales
• Ability to follow instructions, adhere to policy, and make basic decisions about the job.

Preferred Skills

• 1 year experience in related field
• Ability to perform basic mathematical equations is preferred
• Customer orientation and ability to adapt/​respond to different types of characters

Work Environment

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee

is occasionally exposed to weather conditions. The noise level in the work environment is usually low to moderate.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to stand a majority of shift: including walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop; kneel; crouch or crawl; talk or hear. The employee must frequently lift to 50 pounds. and/or move up to 50 or more pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Job Type: Full-time

Pay: From $13.75 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Weekends as needed

Work Location: In person