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Form of workRetail Location Manager
Responsible for retail operations within the store location to provide the highest level of customer satisfaction. Provide leadership in evaluating, allocating, and managing human, physical, and financial resources. Optimize the profitable growth of the business, the personal growth of employees, and the satisfaction of customers for retail operations within the store location.
Responsibilities:
- Executes the business plan and achieves financial performance, including sales, capital assets, budgets, and cost control, according to established goals for retail operations within the location.
- Fosters an engaged work environment, encouraging accountability, open communication, teamwork, and a commitment to serving the customer.
- Assists with the hiring, development, and training of parts and support personnel and completes the performance and salary reviews of those employees.
- Develops and maintains a positive relationship with all existing and new customers and resolves any elevated customer issues.
- Ensures that appropriate communication takes place within and across all departments at the store which may include leading staff meetings and all employee meetings along with the Service Manager.
- Supports corporate managers in implementing changes within the location.
- Works with Regional Sales Manager to provide support for inside sales, review weekly TNA reports, and develop a lot layout for all equipment.
- Works with sales and service departments to ensure that equipment is being set up and displayed upon arrival.
- Manages the wash bay schedule giving priority to the sales department.
- Oversees maintenance, security, and a professional appearance of the showroom, facility, and property for the location.
- Ensures the successful planning and execution of marketing activities and events.
- Primary contact for local community events and decisions such as donation requests.
- Maintains a safe working environment and adheres to company safety program at all times.
- Functions as the primary contact to the Corporate Accounting Department and is responsible for providing all Location Bookkeeping data including Accounts Payable information in a timely manner.
- Performs other duties as assigned.
Experience, Education, Skills, and Knowledge:
- 5+ years of experience in a retail environment.
- 1+ additional years of experience as a parts or service manager or in a sales role preferred.
- Familiar with John Deere and competitive products.
- Experience dealing with elevated customer issues.
- Ability to lead and motivate others.
- Knowledge of financial metrics, marketing experience, and a solid understanding of sales, parts, and service operations.
- Solid analytical, business planning, problem solving, and communication skills.
