Retail Loan Servicing Specialist

Job Description
The Retail Loan Servicing Specialist (Servicing Specialist) position involves a variety of tasks that are associated with the administration and processing of both consumer and residential Loan Servicing practices. This position requires specialized knowledge and experience in Consumer and Residential Loan Servicing which includes but is not limited to lending rules and regulations around the consumer spectrum as well as specific bank and department expectations relative to established servicing policies and procedures. The Servicing Specialist will provide support for the Loan Servicing team as required and as directed by management along with other duties as assigned. Customer support includes both external and internal customers. Such support is an essential part of this position.
In this role, the incumbent will work in conjunction with Retail Loan Servicing management to promote and ensure appropriate servicing support is experienced by both internal and external customers and ensure that the overall goals of the department are met efficiently and effectively as described from time to time. Attention to detail and proper follow through are essential functions of this position. The Servicing Specialist may at times be required to collaborate and work in conjunction with other business lines across the organization to meet both regulatory and other customer support and department goal expectations. The incumbent must be able to work independently and in a dynamic team environment as required. The ability to perform quality control reviews of various loan documentation requirements are an essential part of the Servicing Specialist responsibilities. This position requires excellence in communication skills and the ability to adapt rapidly in an everchanging regulatory and procedural environment. The incumbent will take ownership of various issues and problems as they occur and where applicable perform detailed analytical reviews and research to resolve such promptly, all while providing excellence in customer service.
Main Job Responsibilities:

• Incumbent will perform maintenance and research involving consumer and mortgage loan products in various loan processing systems
• Reconcile and balance multiple general ledger and other suspense type accounts as they relate to general Loan Servicing requirements
• Document, record and release various collateral tied to consumer and mortgage loan packages as required
• Incumbent will answer phones, provide replies and answers via various Loan Servicing mailboxes within established SLA time-frames whether from internal or external customers
• Post payments, process payoff requests as requested by internal and external customers
• Review and analyze various reports, document findings and present said findings to management, audit or other groups as required via spreadsheets and other reporting mechanism
• Onboard and document new loans as required
• Perform various Quality Assurance functions as established by management ensuring proper department oversight of the loan onboarding and closing processes
• Communicate and work with internal and external partners such as audit, compliance and vendor's as necessary to ensure the department is meeting its regulatory and other Loan Servicing responsibilities

Minimum Qualifications:

• High school diploma or equivalent is required
• Prior experience in a high-volume Loan Servicing and support environment is preferred
• Must have prior experience in monetary, transactional or loan product servicing
• Must have basic knowledge of lending terms and regulations as they may apply to various servicing situations
• Strong analytical skills and attention to detail is required
• Must have good listening skills with ability to research, document and articulate findings as required
• Must have practical knowledge of commonly used concepts, practices and procedures within a Loan Servicing environment involving consumer and mortgage Loan Servicing
• Knowledge of bank loan products and services as well as accounting, and exception processing practices is desirable
• Familiarity with current Loan Servicing systems and applications is desirable
• Must have the ability to review and interpret loan documentation from a quality control / assurance perspective to ensure such documents meet regulatory and bank policy requirements
• Excellent oral and written communication skills are required
• Must have proficiency in Microsoft Office products including Word, Excel and Power Point

WSFS Bank is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the WSFS Bank Careers website or submission process, please contact us via email at careers@wsfsbank.com.
WSFS is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.