Retail L&D Sales Trainer

James Hardie Building Products Inc. is the North American leader in fiber cement home siding and exterior design solutions. Hardie® products offer long lasting beauty and endless design possibilities with trusted protection and low maintenance. The company pioneered modern fiber cement building products and continues to invest in innovation to transform the industry. James Hardie is a high-performance organization, with an unwavering commitment to Zero Harm. The company proudly employs a diverse workforce of over 3,000 employees across operations in North America.

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Chicago-Based, In-person 3 days per week /Remote Hybrid

Travel 50% of the time

Retail L&D Sales Trainer

The Retail L&D Sales Trainer is responsible for the coaching and development of our national and regional retail team through the onboarding process and continued skill development. The L&D Sales Trainer will cover the United States working closely with the national and regional team. This individual will facilitate training, conduct market ride-along, and regular 1:1 calls to support and ensure proficiency in key skills.  They also create and deliver content at team meetings.  Finally, Trainers facilitate experienced Sales development programs using experiential learning methods both remote and live. Trainers will also partner with the Retail Sales Operations Manager for both onboarding and continued development training and are seen as subject matter experts in the sales process and Success Factors application. This role is part of the continued investment in our sales organization, as well as the continued effort to support our Sales teams, both nationally and regionally.

As a member of the Sales Operational and Organziational Development Training Team, the L&D Sales Trainer reports to Myra Wilkins, Sr. Manager of Sales Organizational Development.

The L&D Sales Trainer will cover the US aligned to the national and regional retail sales team.

• Preferred Location is Chicago

Developmental Opportunity

This role is excellent preparation for all career paths at James Hardie (Regional or National Manager, or other Commercial Leadership roles (SAM/Segment manager).  Candidates should plan on spending a minimum of 2 years in this role where they’ll get extensive, dotted-line people management skills. This individual will also become subject matter expert on sales process, Success Factors, and facilitation skills.

What You’ll Do:

Facilitation - 30%

• Create onboarding plans leveraging our proven program and customizing it with the Retail Operations Manager for customer/market specific activity.
• Lead new retail sales team members through the New Hire Onboarding process (NHO), High Performance Selling and Account Management (HPAM), and Situational Leadership
• Work alongside existing regional and national sales team on continued skill development
• Researching and deliver an external capability strategy that identifies ​where we will gain most value with regards to customers, segments, and end user training​
• Working with our key customers for co-faciliation with their L&D professionals

Full Training Cycle - 40%

• Facilitate field training, conduct market ride-along, and 1:1 coaching call with new Reps.
• Conducts experiential educational programs, in various formats, live or webinar training for remote development of experienced Sales Reps
• Create and facilitate experienced RAM, NAM development and tracks their progress.
• Work with our customer at store locations to ensure the value of Jameis Hardie is         being conveyed.

Alignment to Sales Leadership - 20%

• Communicate frequently with Retail leadership team and Account Managers on rep onboarding progress and track progress in Success Factors

• Leverage project management skills to absorb other continuous learning & development improvement projects.
• Align with sales leaders for accelerated educational programs for learning and reinforcement with accountability to business unit.
• Work in collabration with Key customer LMS and L&D professionals.

Measurement - 10%

• Lead certification group through explanation, discussion, and scoring process.
• Analyze before and after facilitation session for performance improvement of sales.
• Evaluating measurement and results of training in scorecard with focus on impact to the business
• Recommendations for Retail Operations Manager from field work for sales skill gaps relevant to the business

The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualification may be required and/or assigned as necessary.

What You’ll Bring:

The Sales Trainer will facilitate our training programs for our sales teams. In addition, the Sales Trainer responsibilities include conducting skills gap analyses, preparing learning material and evaluating results after each training session. For this role, you will work closely with our salespeople to identify challenges they face on-the-job and recommend ways to increase productivity. The Sales Trainer will also work closely and be aligned with Retail Operations Manager, Regional and National Sales Leaders and Directors to create the learning culture that impact sales performance results.

• Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. Strong presence, well spoken, and confident.
• Formal Presentation: Presenting ideas effectively (including nonverbal communication and use of visual aids) to individuals or groups when given time to prepare; delivering presentations suited to the characteristics and needs of the audience; proficient in various computer word processing and spreadsheet software (Excel, PowerPoint…)
• Organization: Highly organized and proficient with outlook calendar.
• Subject matter expertise: for steps and models in our sales process and Success Factors.
• Coaching: Follow the JH coaching model to providing timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem. 
• Decision Making: Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.
• Adaptability: Maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.
• Managing Conflict: Dealing effectively with others in potentially antagonistic situations; using appropriate interpersonal styles and methods to reduce tension or conflict between two or more people.
• Analytical: Learner mindset and committed to continuous improvement. Coachable and open to feedback.
• Leadership: Encourages, motivates, and inspires others to embrace learning and coaches for behavior modification. This individual should be a role model for the Sales organization.
• Travel: Willing to travel 50% of the time – Some flexibility on days/weeks.
• Education: bachelor’s degree Sales, Marketing, Business, or related field

• Experience:2 to 3 years of James Hardie sales experience, or 3 to 5 years of external sales experience
  • Sales or business development experience
  • 3+ years using coaching best practices to increase team effectiveness.
  • 3 or more years of delivering curriculum on an organizational level.

What You’ll Receive:

At James Hardie, we recognize that our success depends on our people. We've worked hard to build a generous and competitive benefits program that demonstrates our commitment to our employees.

• Comprehensive low-cost co-pay Health Insurance; medical, dental, prescription, and vision insurance benefits for every 30+ hour full-time employee. Insurance starts on day one!
• 401(k) Retirement plan that will match 100% of employees saved dollars up to the first 6% of your salary
• Paid holidays, paid vacation including Jury Duty and bereavement leave
• Wellness Program
• Employee Assistance Program
• Parental Leave
• Community Involvement & Sustainable Solutions - Fire Resistant Siding to Help Rebuild the Grizzly Flats Community | James Hardie
• And more

Apply now and come “home” to Hardie!

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James Hardie Building Products Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, gender, sex, age, national origin, religion, sexual orientation, gender identity/expression, genetic information, veteran's status, marital status, pregnancy, disability, or any other basis protected by law.