Retail Floral Designer

Description: The Floral Designer is responsible for working with floral designs to create arrangements that build long term customer relationships and repeat business. This position is critical to Dr. Delphinium; the Floral Designer, is the heart of creativity and impacts the business by providing a world-class service experience that impacts the profitability of the company. Requirements:

Responsibilities:

• Provides an exceptional customer experience that inspires repeat business.
• Addresses clients concerns and informs the Manager immediately if necessary
• Creates floral designs incorporating an innovative use of colors, floral and accent materials, and vessels, while meeting established criteria for Dr Delphinium Designs and Events and cost of good sold
• Maintains confidential customer information.
• Monitors orders and confirms details on a constant basis to ensure customer selection is processed correctly.
• Client contact and sales responsibility within the store
• Ensures 100% compliance with all company policies, guidelines and procedures.
• Supports and assists team members on as needed basis
• Maintains neat and clean appearance at all times.

Qualifications:

• Guest service mentality; is sociable and friendly and has a genuine desire to serve the client.
• Excellent verbal communication and listening skills.
• Self-starter who is energetic and flexible.
• Detail oriented with strong organizational skills.
• Maintains a calm, tactful demeanor when dealing with difficult situations.
• Prioritizes responsibilities to achieve results.
• Forms strong working relationships within a team.
• Identifies additional tasks to be completed and willingly assists others.
• Excellent computer skills including MS Word and Excel.
• Nonsmoker
• Minimum two years of custom floral design (fresh flowers) experience in a high volume floral shop or design studio required.
• An eye for creativity and design