Retail Experience Concierge

• Proactively and successfully meet individual goals as well as contribute to individual, branch and overall credit union goals. Maximize opportunities to gain and grow member wallet. Recommend and refer cross-sell opportunities as appropriate.

• Greet all people as they enter the facility and thank all people as they leave, projecting a positive, professional, and friendly attitude. Ensure the branch public areas are stocked with needed supplies and project our brand image.

• Assist members with account and loan inquiries. Organize service queues for individuals to receive timely assistance. Provide assistance as needed to keep branch activity flowing smoothly.

• Assist with performing cash advances, bond cashing, use of the coin machine, and issues with PTMs.

• Utilize the cash recycler to meet member needs. Assist with balancing the vault.

• Comply with credit union policies and government regulations by securely maintaining member information and records, coordinating efforts with audit, retail operations, compliance, credit resolutions, centralized lending, and quality assurance. Maintain confidentiality at all times.

• Performs other tasks as assigned.

KNOWLEDGE

• Possesses ability for independent thinking that allows for identification of problems and corresponding solutions. Develops and executes action plans where needed.

• Possesses a thorough knowledge of credit union operations, including loan and deposit products and departmental operations.

• Keeps current with industry trends and changes in regulations.

• Sensitive to the credit union philosophy, understands the difference between a credit union and a bank, and works with members based on their individual needs.

SKILLS

• Time Management Has the ability to process a large volume of work while maintaining member service standards. Possesses good ability to organize work, plan activities, prioritize tasks and meet deadlines/standards for work assigned. Must be flexible and have a strong ability to adapt to changing situations.

• Interpersonal Skills Interacts professionally and positively with others, cultivating positive relationships that further the goals of the credit union and meet member needs. Uses tact and diplomacy in difficult situations, approaching conflicts from a positive angle and striving to find a win-win solution by using sound negotiating skills. Works well with other team members to achieve group cohesiveness and objectives.

• Accuracy Performs tasks correctly and efficiently. Keeps teller drawer and vault within balance. Has strong attention to detail.

• Communication Expresses self honestly, positively, and professionally in both oral and written communication. Speaks correctly and uses correct grammar and spelling in all communications.

• Dependability Possesses strong sense of ownership and responsibility for branchs operations. Displays integrity and high moral responsibility.

• Technical Displays a solid analytical ability, with the ability to be direct and ask discerning questions. Has a strong understanding of the various programs/software used in their position.

• Physical Able to lift up to 30 pounds occasionally.

EDUCATION AND EXPERIENCE

• Incumbent should possess at least one year of experience in a sales or service position. At least one year of experience in a financial institution is preferred. Some college education is desirable.

• Attendance of credit union industry seminars, workshops and conventions may be required. Ongoing professional development is expected.