Retail Brand Experience Associate, Pasadena (Ca)

Avocado Green Brands is a mission-driven lifestyle and eco-luxury brand, fueled by green living, sustainability, radical honesty, authenticity, storytelling, social responsibility, and remarkable customer experiences. We make mattresses, bedding products, apparel and beauty products in California using the finest natural and organic materials.

The mission of Avocado is to be the most respected source for green home products at affordable prices; while maintaining environmentally conscious, ethical and sustainable business practices; to help safeguard your health and protect our planet.

As a mission driven company, Avocado asks all employees to uphold its high standards of environmental and social responsibility and support initiatives and strategies that help Avocado continue to raise the bar for what it means to be a sustainable company. 

AGB fun facts:

• We’re a certified B Corp and Climate Neutral certified.
• We donate 1% of revenues to vetted nonprofits through our commitment to 1% For the Planet.
• Our products are organic certified by GOTS. 
• Our factories are powered by renewable energy and are approaching zero waste. 
• We care for nearly 200,000 sheep and grow and produce our own natural latex from our own farms.

THE ROLE 

Avocado is currently looking for a  FULL-TIMERetail Brand Experience Associate to be part of our team in Pasadena, CA! 

This is a non-exempt position, meaning it is hourly and you are entitled to overtime pay. We offer competitive pay plus monthly bonus!

*Note on Location: You will be working on-site at our location in Pasadena, CA. This is not a remote position.

*Note on Pay Transparency: As of January 1, 2023, California-based roles must provide a pay scale on job postings. The pay range for this role is $22.00 Hourly,  plus potential monthly bonus

WHAT YOU’LL BE WORKING ON

RETAIL

• Work with the management team to maintain integrity of the space. (ie. cleaning, moving, and receiving inventory)
• Assist with planning and executing events & community programs.
• Assist with suggesting methods to improve area operations, efficiency, and service.
• Ability to lift 50 lbs. and be on your feet all day.

DIGITAL

• Engage in daily digital sales activities, including conducting sales through chats, phones, and virtual appointments.
• Follow up with customers through the CRM platform and ensure a wholesome experience by being a resource to them.
• Assist team with managing the daily workload of responding to customer emails.

OVERALL

• Maintain the highest level of product knowledge and expertise; Stay up-to-date with all products and procedures.
• Work with team and individually to meet and exceed sales targets, KPIs, and OKRs.
• Bring a customer centered approach to executing on sales goals.
• Record and relay recurring customer feedback and insights to internal teams such as tech, marketing, design, and product in order to constantly improve the customer experience.
• Accept and implement coaching and feedback to achieve individual and team performance goals.
• Assist guests and provide an exceptional customer experience unlike any other in our industry!
• Perform other duties as assigned.

WHAT YOU BRING

• Customer service or retail experience is a plus.
• Amazing attitude, a passion for learning and a desire to be a part of a growing business set out to change the world!
• Experience responding to live chats and using a CRM platform (TalkDesk, Intercom, Kustomer, etc.) is a plus.
• Experience tracking KPIs or Sales Goals a plus
• Be passionate about our brand’s values of healthy living, environmental awareness, and social responsibility.
• Excellent verbal and written communicator with a passion for people.
• Positive attitude and possesses a no-task-too-small mentality.
• Self-starter; Resilient, entrepreneurial spirit.
• Eager to be at the frontline of a fast-paced and growing brand.
• Mac and Google suite proficiency is also a plus!
• Must be comfortable taking phone and video appointments.
• Must have a flexible schedule- including weekends and holidays.
• Café experience; training experience; experience running branded events is a plus!
• Regular and predictable attendance.

PHYSICAL REQUIREMENTS

• Stationary position: Must be able to remain stationary 50% of the time.
• Move: This role involves moving throughout the retail space to meet with different team members and customers.
• Operate: Constantly operates a computer and other office machines such as printers and tablets.
• Communicate: This role frequently communicates with other team members to update on the status of a task.

WHAT WE OFFER YOU

• Medical (HMO, PPO, HSA), Dental, Vision
• 100% Employer Paid Life Insurance
• 401(k) match
• Paid time off
• Volunteer days
• Employee product discount
• Monthly Bonus Opportunities
• Training and Tools to be successful along with a strong partnership from your peers and leader.

WHY WORK AT AVOCADO GREEN BRANDS?

• Be part of the change | work at an emerging company that is on the mission to increase sustainable and clean products.
• Culture | be part of a fun, collaborative and passionate team.

Thank you very much for your interest in working for Avocado Green Brands. We appreciate your time and review each and every resume that is submitted. You will receive an email within 24 hours that confirms your application has been accepted by our applicant tracking system. If you are selected to participate in the interview process, you will receive an email within two weeks from our Talent Acquisition department.

Avocado Green Brands is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.