Retail Associate - Pointe Discovery (Part Time)

• Meet store sales goals
• Utilize the elevated levels of sales and service to maximize sales performance
• Demonstrate an in-depth knowledge of the merchandise
• Comply with all sales related policies and procedures
• Provide the highest level of customer service
• Build and maintain repeat clientele by following through on special requests
• Resolve guest complaints, ensuring guest satisfaction.
• Keep selling floor and merchandise neat, organized and stocked
• Assist with receiving, tagging and merchandising new product as instructed by the Retail Buyer
• Assist with entering PO’s into Retail Pro as instructed by Buyer
• Assist in the maintenance of all inventory in the stockroom and on the selling floor
• Comply with all Point-of-Sale policies and procedures
• Participate in quarterly physical inventory
• Properly execute all relevant register functions
• Adhere to work schedule, inclusive of time and attendance
• Participate in all relevant training and development seminars, programs and meetings as directed by store management
• Maintain bank accounting accuracy
• Maintain complete knowledge of all recreation offerings and be able to clearly articulate to guests
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
• Process Activities Charges to guest accounts when needed
• Maintain Library of Resources
• Assist with Maps and Directions
• Work with Guest Services to insure accurate reservations and booking process
• Distribute Activities Sheets to resort guests and be an ambassador of all recreation programs

Additional Duties & Responsibilities:

• Maintain the company image and vision statement
• Make optimal use of financial resources
• Participate in ongoing training and encourage the personal development of all associates
• Continuous evaluation and improvement of the operations
• To be an integral part of the development of future company projects
• To provide an exceptional guest experience

• Ability to operate computer or sales register equipment necessary to perform the job
• Ability to communicate clearly and effectively with associates and customers
• Ability to read, count, and write
• Good organizational skills, with the ability to work independently
• Ability to function under pressure, set priorities and adjust to changing conditions
• Ability to work varied hours/days, including nights, weekends, and holidays as needed

Experience, Education, & Licensure:

• 1-2 years retail experience
• Experience in retail operations, preferred, with a proven record of effective performance.