Retail Associate

RETAIL ASSOCIATE JD
OVERVIEW

The Retail Associate will help deliver the Soccer Post authentic soccer experience in assisting customers with selecting and purchasing merchandise.

RESPONSIBILITIES

● Greets and interacts with customers.
● Consults with customers to understand their needs and preferences related to merchandise.
● Demonstrates and explains merchandise, selecting and suggesting options suitable for the customers needs.
● Answers customers' questions about merchandise.
● Assists customers with purchase decisions.
● Retrieves merchandise from the sales floor, stock room, or other inventory locations; places special orders.
● Collects payment using the store point of sale system.
● Processes returns and exchanges.
● Works in a professional and respectful manner to understand and help resolve any customer concerns or complaints.
● Works in a manner that supports the values of the organization.
● Performs other duties as assigned.

EXPERIENCE AND SKILLS

● High school diploma or equivalent preferred.
● Previous retail experience preferred.
● Experience as a soccer player, coach, or fan is a plus.
● Excellent verbal communication skills.
● Excellent active listening skills.
● Excellent sales and customer service skills.
● Ability to develop extensive knowledge of the merchandise sold.
● Ability to anticipate customers' needs.
● Ability to recommend merchandise to customers.
● Ability to operate or to quickly learn the store's point-of-sale system.

REQUIREMENTS

● Must be able to work in a busy environment, managing multiple customers at a time
● Prolonged periods of standing and walking throughout the retail space.
● Must be able to lift up to 15 pounds at times.

Retail Associate Deliverables
Top 3 Must Haves

● Strong interpersonal skills in working with co-workers and customers.
● Ability to effectively communicate with co-workers and customers.
● Capable of learning features and customer benefits of a diversified soccer product line.

DELIVERABLES

First 30 Days:
● Learn and exemplify delivering an authentic customer experience.
● Work effectively as a team member with co-workers.
● Learn and exemplify the values of the organization.

60 days:
● Possess good working knowledge of the product offering.
● Meet sales targets established by the Retail Manager.
● Work effectively within company policies and procedures.

We look forward to hearing from you!

Job Types: Full-time, Part-time

Pay: From $17.00 per hour

Benefits:

• Employee discount

Shift:

• 4 hour shift
• 8 hour shift
• Day shift

Weekly day range:

• Every weekend
• Rotating weekends
• Weekends as needed

Work Location: In person