Retail Associate

SUMMARY
To ensure the company culture is maintained by greeting, engaging and interacting with customers to grow new and existing sales and loans.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Greet, interacts and qualifies each customer to determine their individual needs and recommends the appropriate solutions to meet that need.
• Show the ability to meet and exceed sales/loan goals and other related quota.
• Keeps work area clean and organized per store and OSHA standards.
• Performs buying, selling and loan transactions.
• Handles all cash/debit transactions and negotiable items accordance with established policies, procedures and practices.
• Answers all incoming phone calls per company standards as well as making appropriate outgoing phone calls with a high level of discretion and professionalism.
• Effectively communicate pawn/loan/buys/sells company policies and legalities to customers.
• Communicates and works with all senior staff and managers, displaying respect and professional communication.

COMPETENCIES – Required to perform the job successfully

• Oral Communication Skills
• Written Communication Skills
• Interpersonal Skills
• Customer Relations
• Customer Service
• Muti-tasking ability
• Cash Handling(basic math)
• Sales Experience
• Knowledge in jewelry, gemstones, precious metals and or Hard Goods
• Computer Literacy

SKILLS

• Ability to communicate in English verbally and written.
• Exhibited Competency in using a Windows computing environment including Word, Excel and Outlook.

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 2 years (Preferred)

Work Location: In person