Address
Form of work
SalaryOperations Leader
Reports to: Store Leader
Pay Type: Salary
Essential Job Functions:
Auction Site Performance and General Operating Requirements
- Utilizes company reports to assess efficiency, analyze trends, and identify opportunities for improvement.
- Ensures proper scheduling of team members to meet business objectives.
- Prioritizes, directs, and monitors team member activity to maximize productivity.
- Ensures all team members adhere to the company policies and procedures.
- Ensures compliance with all State, Local, and Federal regulations.
- Assists within the Retail Store/or Warehouse Operations
- Accepts special assignments as directed by the Store Leader.
Leadership and Development
- Leads, directs, and supervises the work of assigned team members within the area of responsibility.
- Provides effective onboarding of new team members.
- Regularly observes, assesses, interacts, coaches, and counsels direct reports.
- Fosters, grows, and contributes to maintaining a respectful values-driven work environment.
- Identifies and develops high potential team members.
- Uses open communication tools to convert team member input into meaningful action.
- Provides recognition and candid feedback.
- Addresses complaints and resolves issues consistent with the company’s values, policies, and procedures.
Merchandise Flow
- Oversees the receiving and posting of the trucks.
- Oversees the operation and organization of items to ensure an efficient and seamless pickup process.
Customer Service
- Models company’s customer service expectations.
- Oversees and coaches auction team in providing efficient and friendly service.
- Drives the customer experience and ensures resolution of customer issues.
- Processes refunds when conditions are allowed.
Leader On Duty
- Responsible for ensuring that the customer sign-in sheet is being used on a daily basis.
- Provides leadership and direction to auction team members and ensures that the auction site and customer service standards are continuously met.
- Reviews timesheets and performs edits for hourly team members as needed.
Loss Prevention and Safety
- Protects company assets by ensuring that any discrepancies are reported to the relevant partners.
- Maintains customer service presence in the Auction Site Center with heightened Loss Prevention awareness.
- Assists in leading the inventory process including preparation and execution of inventory guidelines.
- Maintains a high level of awareness in the Auction Site Center to create a safe and secure shopping environment for our customers and employees.
- Responsible for customer and team member safety including accident prevention, accident reporting and emergency procedures.
Job Qualifications:
- High School diploma; Post- Secondary degree/diploma preferred.
- Proven ability to supervise and motivate team members at all levels.
- Able to handle multiple tasks, prioritize those tasks, give directions, and follow through to completion.
- Able to preserve confidentiality of information.
- Able to effectively communicate information (both verbally and in written forms) and delegate tasks.
- Able to observe, assess and coach the work of others.
- Able to reason, make decisions, and use independent judgement in various situations.
- Accuracy and attention to detail.
- Proven reliability and personal integrity.
- Able to operate all tools and equipment to perform job. This includes: store computer, printer/scanner, software used by the company, cash register/scanner, box cutter, pallet jack and rolling merchandise carts.
In addition to the above:
- Possess a valid Driver’s License.
- Will need to drive to meetings or other stores for business purposes with overnight stays required periodically.
- Required to work a minimum of 40 hours per week.
- Will need to adjust work schedule to the needs of the business, including working some nights, weekends, holidays.
- This is a full-time position that requires open availability.
Physical Requirements:
- Must be able to frequently lift and carry products weighing less than 5 lbs. Will occasionally need to lift and carry products weighing up to 50 lbs. Occasional pushing and pulling of racks/carts weighing 50 to 250 pounds.
- Frequent reaching to various levels and directions to move product.
- Possess dexterity for complex hand-eye tasks, including keyboarding and movement activities.
- Continuous standing, frequent walking, bending and twisting and occasional kneeling needed to stock product.
- Continuous needs to hear and verbally communicate in order to interact with and respond to others. Will need to hear requests in person and via walkie-talkie.
- Will occasionally be exposed to hazardous solvents (cleaners, detergents), radiation (Microwave in break room), continuously exposed to dust.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 2 years
- 3 years
- 4 years
- 5 years
Shift:
- Day shift
- Evening shift
- Morning shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Application Question(s):
- What is your desired compensation?
Work Location: In person
