Retail Assistant Manager

CREATIVE GOODS MERCHANDISE LLC

The FRIENDS Experience - Retail Assistant Store Management

THE ROLE:

Creative Goods Merchandise, a dynamic full-service merchandising company, is currently seeking a Seasonal, Retail Assistant Store Manager for The FRIENDS Experience. We are currently seeking passionate candidates that exhibit the core values of excellence, have a commitment to safety and commitment to safety and value a collaborative and supportive work environment. This Experience currently scheduled to open to the public on June 12th, 2023, with load-in, training and first shifts to begin on our around May 22nd, 2023. ** ALL DATES ARE TBD and could change or be postponed.

Retail Store Management (“Management”) is expected to manage all aspects of merchandising for the exhibition while being an ambassador for Creative Goods and the Event brand. Reporting directly to the Senior Operations Manager, this position serves as the main point of contact for senior management, Assistant Managers, and sales associates, while maintaining clear lines of communication at all levels, and effectively managing the day-to-day operations efficiently and seamlessly.

Essential Functions / Responsibilities

● Maintain on-going communication and accurate dissemination of information between on-site sales team and the Creative Goods Corporate Staff, to ensure that all parties are informed of client needs and requests.

● Process all reporting efficiently, correctly and on-time.

● Identify, communicate, and delegate appropriate responsibilities to retail staff to ensure the smooth flow of daily operations.

● Oversee and manage all staff, as well as aid in the recruiting and onboarding of new team members, with the assistance from Creative Goods Corporate office.

● Facilitate the scheduling of team members.

● Coach and mentor staff, using a lead by example approach and maintain a positive work environment.

● Oversee visual merchandising (with direction from Creative Goods Corporate), venue and production relations, selling, ordering, receiving, and audits of inventory, daily reporting and weekly settlement, cash deposits, POS management, and on-site technical troubleshooting.

● Demonstrate “the customer comes first” philosophy through staff training and coaching while holding shift leads and sellers accountable for delivering excellent customer service and collegiality.

● Greet patrons and aid in processing all merchandise transactions.

● Maintain working knowledge of all products and prices.

● Ensure lines are managed while maintaining enthusiasm and poise.

● Receive, process, and replenish merchandise inventory as needed.

General Qualifications

● Previous retail management experience required.

● Minimum 18 years of age.

● Strong basic math skills required.

● Be able to engage with customers, team members, and management positively.

● Maintain enthusiasm, charisma, and focus.

● Strong organizational and communication skills required.

● Entertainment experience/interest is desired, but not necessary.

● Demonstrate the ability to work in a fast-moving and dynamic environment with ease.

● An organized team player, with a positive attitude and collaborative mindset.

● Ability to multi-task, be efficient at time management, and must be very organized.

● Proficient in Microsoft Office applications.

Working Conditions

● Ability to climb ladders and safely install display elements.

● Ability to maneuver stairs.

● Must be able to stand for long periods.

● Must be able to lift 50lbs.

Job Types: Full-Time

Pay: $25.00 per hour

CREATIVE GOODS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.